Date of dispatch of this notice: 02/12/2022
External Reference: 2022-210276
TED Reference: 2022/S 236-681617
Corrigendum
Information
Published
Corrigendum
Corrigendum
Notice for changes or additional information
Services
Directive 2014/24/EU
Section I: Contracting authority/entity
I.1)
Name and addresses
Atlantic Technological University
IE3926731JH
Donegal Port Road
Letterkenny
Co.Donegal
IE
Contact person:
Mary Feighney
Telephone:
+353 719305815
E-mail:
mary.feighney@atu.ie
NUTS code:
IE04 -
Northern and Western
Main address:
www.atu.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/206645
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Request for tender for Student Contact Centre Services for Atlantic Technological University
Reference number:
RFT05/22SG
II.1.2)
Main CPV code
79512000
-
Call centre
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Atlantic Technological University (ATU) was established on 1st April 2022, the result of a merger between three Institutes of Technology, GMIT, LYIT and IT Sligo. It currently has eight campuses with an enrolment of more than 20,000 students supported by 2,200 staff. ATU offers almost 600 academic programmes from pre-degree to doctoral level.
ATU has a requirement to engage the services of an external dedicated Student Contact Centre Service to support enquiries regarding Student Recruitment and registration. The successful tenderer will act as the initial point of contact for all phone, e-mail, website, and social media-based enquiries received in relation to ATU’s programmes. The successful tenderer will interact seamlessly with the University’s academic, administration and management staff and will report regularly to the University. The initial contract awarded under this framework will be with ATU Sligo.
ATU has a requirement to engage the services of an external dedicated Student Contact Centre Service to support enquiries regarding Student Recruitment and registration. The successful tenderer will act as the initial point of contact for all phone, e-mail, website, and social media-based enquiries received in relation to ATU’s programmes. The successful tenderer will interact seamlessly with the University’s academic, administration and management staff and will report regularly to the University. The initial contract awarded under this framework will be with ATU Sligo.
Section VI: Complementary information
VI.6)
Original notice reference
Notice number in the OJ S: 2022/S 216-620532
Section VII: Changes
VII.1)
Information to be changed or added
VII.1.2)
Text to be corrected in the original notice
Section number:
IV.2.2)
Place of text to be modified:
Time limit for receipt of tenders or requests to participate
Instead of:
Date:
05/12/2022
Local time:
17:00
Read:
Date:
09/12/2022
Local time:
13:00