Date of dispatch of this notice: 18/11/2022
External Reference: 2022-264123
TED Reference: 2022/S 226-652111
Contract award notice - utilities
Information
Published
Contract award notice - utilities
Contract award notice – utilities
Results of the procurement procedure
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
Electricity Supply Board ( ESB )
N/A
2 Gateway
Dublin 3
East Wall Road
IE
Contact person:
Michael Dalton
Telephone:
+353 017026473
E-mail:
michael.dalton2@esb.ie
NUTS code:
IE -
IRELAND
Main address:
http://www.esb.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377
I.6)
Main activity
Electricity
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Market Research Services
Reference number:
SSCON6204
II.1.2)
Main CPV code
79310000
-
Market research services
II.1.3)
Type of contract
Services
II.1.4)
Short description
market research services contract for four separate Lots. Companies are invited to respond either individually to one of the four of the Lots, or a combination of any or all of the Lots.
Lot 1: Electric Ireland Customer Experience Tracking
Lot 2: Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research
Lot 3: ESB Brand Tracking and Ad Hoc Quantitative Research
Lot 4: ESB and Electric Ireland Qualitative Research.
Lot 1: Electric Ireland Customer Experience Tracking
Lot 2: Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research
Lot 3: ESB Brand Tracking and Ad Hoc Quantitative Research
Lot 4: ESB and Electric Ireland Qualitative Research.
II.1.6)
Information about lots
This contract is divided into lots:
yes
II.2)
Description
II.2.1)
Title
Electric Ireland Customer Experience Tracking
Lot No:
1
II.2.2)
Additional CPV code(s)
79342310
-
Customer survey services
79342311
-
Customer satisfaction survey
79342320
-
Customer-care services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
A key part of the Electric Ireland strategy is to empower customers in both Residential and Business markets to understand and engage with their usage of energy.
Electric Ireland require a Market Research Company to carry out regular customer satisfaction & experience trackers, to highlight how the organisation is performing across a range of different criteria and customer touchpoints. There will be a requirement to provide a common methodology and consistent approach to measuring customer satisfaction & experience, across a range of customer touchpoints and channels.
It would be essential that the agency pitching for this Lot would have an in house call centre.
Electric Ireland require a Market Research Company to carry out regular customer satisfaction & experience trackers, to highlight how the organisation is performing across a range of different criteria and customer touchpoints. There will be a requirement to provide a common methodology and consistent approach to measuring customer satisfaction & experience, across a range of customer touchpoints and channels.
It would be essential that the agency pitching for this Lot would have an in house call centre.
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research
Lot No:
2
II.2.2)
Additional CPV code(s)
79342310
-
Customer survey services
79342311
-
Customer satisfaction survey
79342320
-
Customer-care services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
Electric Ireland require a Market Research Company to carry out regular tracking across key brand metrics, to highlight how the Electric Ireland brand is performing across a range of different criteria. There will be a requirement to provide a common methodology and consistent approach to measuring and assessing public perceptions of the brand within the competitive context. The survey will need to include an evaluation of brand imagery metrics, product, service and proposition awareness and perceptions, as well as the performance of brand and marketing activity such as advertising, PR, sponsorship and social media. The tracking survey will be used to guide tactical and strategic thinking for the brand.
As well a regular tracking study, there will also be a requirement, on an ad hoc basis, to undertake market research surveys in a range of areas pertaining to the Electric Ireland brand, product, service or marketing activity.
As well a regular tracking study, there will also be a requirement, on an ad hoc basis, to undertake market research surveys in a range of areas pertaining to the Electric Ireland brand, product, service or marketing activity.
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
ESB Brand Tracking and Ad Hoc Quantitative Research
Lot No:
3
II.2.2)
Additional CPV code(s)
79342310
-
Customer survey services
79342311
-
Customer satisfaction survey
79342320
-
Customer-care services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
ESB require a Market Research Company to carry out regular tracking across key brand and reputation metrics, to highlight how the ESB brand is performing across a range of different criteria. There will be a requirement to provide a common methodology and consistent approach to measuring and assessing public perceptions of the ESB brand within the context of relevant benchmark brands. The survey will need to include an evaluation of brand image and reputation metrics, awareness and perceptions of the role of ESB in Ireland, as well as the performance of brand and marketing activity such as advertising, PR, sponsorship and social media. The tracking survey will be used to guide tactical and strategic thinking for the brand.
As well a regular tracking study, there will also be a requirement, on an ad hoc basis, to undertake market research surveys in a range of areas pertaining to the ESB brand or marketing activity.
As well a regular tracking study, there will also be a requirement, on an ad hoc basis, to undertake market research surveys in a range of areas pertaining to the ESB brand or marketing activity.
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
ESB and Electric Ireland Qualitative Research.
Lot No:
4
II.2.2)
Additional CPV code(s)
79342310
-
Customer survey services
79342311
-
Customer satisfaction survey
79342320
-
Customer-care services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
ESB require a Market Research Company to carry out ad hoc qualitative research projects. Research of this nature might include projects for either or both of ESB and/or Electric Ireland. The type of qualitative methodology used for such projects might depend on the specific nature of the enquiry and the objectives of the individual project. It is envisaged that the qualitative projects undertaken would be strategic in focus, used to guide and shape the development of both strategic and tactical decision making for both brands.
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Negotiated procedure with prior call for competition
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2022/S 027-070042
Section V: Award of contract
Contract No: 1
Title: Electric Ireland Customer Experience Tracking
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
28/10/2022
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
9
Number of tenders received by electronic means:
9
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
Behaviour & Attitudes Marketing Research
102171
Milltown House
Milltown
Mount St Annes
IE
Telephone:
+353 012057500
E-mail:
brenda@banda.ie
Fax:
+353 012057522
NUTS code:
IE -
IRELAND
The contractor is an SME : yes
Section V: Award of contract
Contract No: 2
Title: Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
10/11/2022
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
9
Number of tenders received by electronic means:
9
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
RED C Research and Marketing Ltd
ie6391854v
Ground Floor, Block G, Eastpoint Busines Park
Dublin
Dublin
IE
Telephone:
+353 18186316
E-mail:
bryan@redcresearch.ie
NUTS code:
IE -
IRELAND
Internet address:
http://www.redcresearch.ie
The contractor is an SME : yes
Section V: Award of contract
Contract No: 3
Title: ESB Brand Tracking and Ad Hoc Quantitative Research
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
28/10/2022
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
9
Number of tenders received by electronic means:
9
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
Behaviour & Attitudes Marketing Research
102171
Milltown House
Milltown
Mount St Annes
IE
Telephone:
+353 012057500
E-mail:
brenda@banda.ie
Fax:
+353 012057522
NUTS code:
IE -
IRELAND
The contractor is an SME : no
Section V: Award of contract
Contract No: 4
Title: ESB and Electric Ireland Qualitative Research.
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
28/10/2022
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
9
Number of tenders received by electronic means:
9
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
Bricolage
9644340U
The Digital Court, Rainsford Street
Dublin
Dublin
IE
Telephone:
+353 872245941
E-mail:
viv@bricolage.ie
NUTS code:
IE -
IRELAND
Internet address:
http://www.bricolage.ie
The contractor is an SME : yes
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
Chief Registrar
Four Courts, Inns Quay
Dublin 7
IE
Telephone:
+353 18886000
Internet address:
http://www.courts.ie