ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 09/11/2022

External Reference: 2022-299123

TED Reference: 2022/S 219-631271

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Public Expenditure and Reform
N/A
Government Buildings
Dublin
Upr Merrion Street
IE
Contact person: Turlough McKenna
Telephone: +353 016045177
E-mail: turlough.mckenna@per.gov.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: www.per.gov.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1887

I.4)

Type of the contracting authority

Other type:  Government Department
I.5)

Main activity

Other activity:  ICT

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

This public procurement competition relates to the provision of On-site ICT Service Desk Resources to the Office of the Chief Information Officer
Reference number:  OGCIO SDT
II.1.2)

Main CPV code

79620000  -  Supply services of personnel including temporary staff
II.1.3)

Type of contract

Services
II.1.4)

Short description

The OGCIO requires a Service Provider to deliver a team of initially twelve on-site experienced and quality focused ICT Service Desk Resources, (with the skills as outlined in Section 3.2) for the OGCIO ICT Service Desk. This team, will log, capture, resolve and manage service desk issues and requests from customers using the OGCIO’s services responding to a wide range of ICT-related queries from users across the Public Service, by email, telephone and online from the Department’s offices, or via remote access. The ICT Support Service works to the IT Service Management Standard ITIL and staff must be able to work in this environment as well as involved in a range of critically required proactive support services. A highly efficient and professional ICT service is required to support staff across the Public Service in achieving their business objectives. The technical capacity to deliver the service must also be supported by a keen focus on quality customer service.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  2000000.00  EUR
II.2)

Description

II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

The OGCIO requires a Service Provider to deliver a team of initially twelve on-site experienced and quality focused ICT Service Desk Resources, (with the skills as outlined in Section 3.2) for the OGCIO ICT Service Desk. This team, will log, capture, resolve and manage service desk issues and requests from customers using the OGCIO’s services responding to a wide range of ICT-related queries from users across the Public Service, by email, telephone and online from the Department’s offices, or via remote access. The ICT Support Service works to the IT Service Management Standard ITIL and staff must be able to work in this environment as well as involved in a range of critically required proactive support services. A highly efficient and professional ICT service is required to support staff across the Public Service in achieving their business objectives. The technical capacity to deliver the service must also be supported by a keen focus on quality customer service.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Service Desk Expansion and Enhancements  /  Weighting:  150
Quality criterion  -  Name:  Quality of Service Delivery Model  /  Weighting:  350
Cost criterion  -  Name:  Cost  /  Weighting:  500
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2020/S 162-393786

Section V: Award of contract

Contract No: 1

Title: This public procurement competition relates to the provision of On-site ICT Service Desk Resources to the Office of the Chief Information Officer

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/02/2021
V.2.2)

Information about tenders

Number of tenders received:  5
Number of tenders received from SMEs:  5
Number of tenders received from tenderers from other EU Member States:  0
Number of tenders received from tenderers from non-EU Member States:  0
Number of tenders received by electronic means:  5
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Ergo
Ergo of 1st Floor, Block T, Eastpoint Business Park, Dublin 3
Dublin
Dublin 3
IE
NUTS code:  IE061 -  Dublin

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  2000000.00  EUR
Total value of the contract/lot:  2000000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

OGCIO
3A Mayor Street Upper
Dublin
D01 PF72
IE