Date of dispatch of this notice: 03/11/2022
Expire date: 23/11/2022
External Reference: 2022-267427
TED Reference: 2022/S 215-618801
Periodic indicative Notice - Utilities
Information
Published
Periodic indicative Notice - Utilities
Periodic indicative notice – utilities
This notice is a periodic indicative notice only
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
daa plc
N/A
Dublin Airport
Dublin
Co Dublin
IE
Contact person:
Kiernan Murray
Telephone:
+353 9442710
E-mail:
kiernan.murray@daa.ie
NUTS code:
IE -
IRELAND
Main address:
http://www.daa.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/227
I.3)
Communication
Additional information can be obtained from
the abovementioned address:
I.6)
Main activity
Airport-related activities
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Customer Service Technology (CRM Toolset)
Reference number:
CRM tool
II.1.2)
Main CPV code
72000000
-
IT services: consulting, software development, Internet and support
II.1.3)
Type of contract
Services
II.1.4)
Short description
daa plc. seeks a CRM tool for our customer services teams, that can provide ease of use for our agents, detailed reporting, customised configurations, and analysis that reflect our teams, assess their workload, and enables our business to better manage customer interactions and provide support.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
daa plc. seeks a CRM tool for our customer services teams, that can provide ease of use for our agents, detailed reporting, customised configurations, and analysis that reflect our teams, assess their workload, and enables our business to better manage customer interactions and provide support.
II.3)
Estimated date of publication of contract notice:
04/11/2022
Section IV: Procedure
IV.1)
Description
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)