ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 27/10/2022

External Reference: 2022-215852

TED Reference: 2022/S 210-603999

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Trinity College Dublin, the University of Dublin
2200007u
College Green
Dublin 2
Co. Dublin
IE
Contact person: Kevin Ryan
Telephone: +353 18962376
E-mail: ryank8@tcd.ie
NUTS code:  IE061 -  Dublin
Internet address(es):
Main address: http://www.tcd.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/336

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Education

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Online Survey Services
Reference number:  TCD-22-C0980
II.1.2)

Main CPV code

79311200  -  Survey conduction services
II.1.3)

Type of contract

Services
II.1.4)

Short description

This public procurement competition relates to the establishment of a Multi-Party Framework Agreement for the supply of Online Survey Services to support remote and online surveys primarily conducted by Trinity College Dublin. Please see RFT clause 1.4 for other institutions which may avail of the services.
The established software-as-a-service (SaaS) solution will be initially expected to deliver online survey functionality for an annual GOS data collection project. This sample project will be used to define the technical requirements for evaluation purposes. With regard to ongoing requirements, Trinity estimates annual expenditure for survey services at €60,000. The cost evaluation will be based on 250 licences. The initial licence drawdown may be less and will vary from contract to contract.
The overall potential value of the Framework, subject to HEAnet Client drawdown is specified in Clause 1.3.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  3000000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

72212445  -  Customer Relation Management software development services
72263000  -  Software implementation services
79311100  -  Survey design services
79342310  -  Customer survey services
79342311  -  Customer satisfaction survey
II.2.3)

Place of performance

NUTS code:  IE061 -  Dublin
Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

This public procurement competition relates to the establishment of a Multi-Party Framework Agreement for the supply of Online Survey Services to support remote and online surveys primarily conducted by Trinity College Dublin. Please see RFT clause 1.4 for other institutions which may avail of the services.
The established software-as-a-service (SaaS) solution will be initially expected to deliver online survey functionality for an annual GOS data collection project. This sample project will be used to define the technical requirements for evaluation purposes. With regard to ongoing requirements, Trinity estimates annual expenditure for survey services at €60,000. The cost evaluation will be based on 250 licences. The initial licence drawdown may be less and will vary from contract to contract.
The overall potential value of the Framework, subject to HEAnet Client drawdown is specified in Clause 1.3.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Functional Requirements  /  Weighting:  35%
Quality criterion  -  Name:  Business IT Requirements  /  Weighting:  10%
Quality criterion  -  Name:  IT Security Requirements  /  Weighting:  10%
Quality criterion  -  Name:  IT Technical Requirements  /  Weighting:  10%
Quality criterion  -  Name:  Sustainability  /  Weighting:  5%
Price  -  Weighting:  30%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2022/S 028-071819

Section V: Award of contract

Contract No: 1

Title: Online Survey Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

29/09/2022
V.2.2)

Information about tenders

Number of tenders received:  2
Number of tenders received by electronic means:  2
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Momentive Europe Unlimited Company
362962083
2 Shelbourne Buildings, 2nd Floor Shelbourne Road
Dublin
Ireland
IE
E-mail: mkelly@momentive.ai
NUTS code:  IE061 -  Dublin

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  2500000.00  EUR

Section V: Award of contract

Contract No: 2

Title: Online Survey Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

26/10/2022
V.2.2)

Information about tenders

Number of tenders received:  2
Number of tenders received by electronic means:  2
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Optimum Contact Ltd
830470649
210 Pentonville Road
London
N1 9JY
UK
Telephone: +44 1249554232
E-mail: virginia.trott@optimumcontact.com
NUTS code:  UKI43 -  Haringey and Islington
Internet address: http://www.optimumcontact.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  500000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

High Court
Four Courts, Inns Quay
dublin
Dublin 7
IE