ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 10/10/2022

Expire date: 24/11/2022

External Reference: 2022-264890

TED Reference: 2022/S 199-562583

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

University College Dublin ( UCD )
IE6517386K
Procurement Office, UCD Agriculture & Food Science Building
Dublin 4
Belfield
IE
Contact person: Turlough Kieran
Telephone: +353 7167618
E-mail: turlough.kieran1@ucd.ie
NUTS code:  IE061 -  Dublin
Internet address(es):
Main address: http://www.ucd.ie/
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1222

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=226257&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=226257&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Education

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Supply, Installation, Commissioning & Support of a Recruitment & Partnership CRM Solution
Reference number:  UCDOPP5293
II.1.2)

Main CPV code

48000000  -  Software package and information systems
II.1.3)

Type of contract

Supplies
II.1.4)

Short description

This contract relates to the supply, implementation and support of Customer Relationship Management software which will support:
(a) All student recruitment activities across UCD (including EU recruitment, non-EU recruitment and executive education)
(b) Online applications process for admitting students onto programmes
(c) Partnership activities of UCD Global
Detailed requirements are specified in the tender documents. In the future, it is our ambition to adopt the selected CRM in further areas of UCD including Alumni Development. Therefore, we have included additional requirements from these areas in our specification and are looking for indicative costs. However, these areas are not within the initial scope of this contract.
II.1.5)

Estimated total value

Value excluding VAT: 5000000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

48210000  -  Networking software package
48219000  -  Miscellaneous networking software package
48220000  -  Internet and intranet software package
48400000  -  Business transaction and personal business software package
48500000  -  Communication and multimedia software package
48600000  -  Database and operating software package
48800000  -  Information systems and servers
II.2.3)

Place of performance

NUTS code:  IE061 -  Dublin
Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

This contract relates to the supply, implementation and support of Customer Relationship Management software which will support:
(a) All student recruitment activities across UCD (including EU recruitment, non-EU recruitment and executive education)
(b) Online applications process for admitting students onto programmes
(c) Partnership activities of UCD Global
Detailed requirements are specified in the tender documents. In the future, it is our ambition to adopt the selected CRM in further areas of UCD including Alumni Development. Therefore, we have included additional requirements from these areas in our specification and are looking for indicative costs. However, these areas are not within the initial scope of this contract.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 5000000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

Please refer to the tender documentation.

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  Please refer to the tender documentation
III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

Please refer to the tender documentation

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  17/11/2022
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until:  26/05/2023
IV.2.7)

Conditions for opening of tenders

Date:  17/11/2022
Local time:  12:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)

Additional information

Please refer to the tender documentation
VI.4)

Procedures for review

VI.4.1)

Review body

Courts Service
Four Courts
Dublin
IE