ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 21/09/2022

External Reference: 2022-253635

TED Reference: 2022/S 185-524709

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Justice
51 St. Stephen's Green
Dublin
D02 HK52
IE
Contact person: Leigh McGrath
Telephone: +353 16028202
E-mail: lxmcgrath@justice.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.justice.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1122

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

Public order and safety

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

The Maintenance of Ivanti Software Suite and purchase of new licences
Reference number:  RFT# 209124
II.1.2)

Main CPV code

72260000  -  Software-related services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Maintenance (Software assurance) of Ivanti Software Suite and purchase of new licences for Department of Justice
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  600000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

48000000  -  Software package and information systems
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

The Maintenance (Software assurance) of Ivanti Software Suite and purchase of new licences for Department of Justice
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  A1. Advice and assistance for the deployment of software upgrades, updates, patches, bug fixes and service packs and licencing.  /  Weighting:  50
Quality criterion  -  Name:  A2. Multi-channel access to the helpdesk : minimum marks will be awarded for phone and email. Other channels for example customer facing web portal or app etc. will receive more marks.  /  Weighting:  40
Quality criterion  -  Name:  A3. Incident Logging, Prioritisation & Escalation process. Please include an escalation matrix.  /  Weighting:  35
Quality criterion  -  Name:  A4. Incident tracking & Fault Diagnosis; clearly and comprehensively describe the process for tracking incidents (live tracking will be awarded more marks) and the process for root analysis of faults  /  Weighting:  35
Quality criterion  -  Name:  A5. Please describe the remote technical assistance available to assist with fault isolation, installation, configuration, integration or other issues.  /  Weighting:  40
Cost criterion  -  Name:  Absolute Cost  /  Weighting:  800
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2022/S 061-161049

Section V: Award of contract

Contract No: 1

Title: The Maintenance of Ivanti Software Suite and purchase of new licences

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/06/2022
V.2.2)

Information about tenders

Number of tenders received:  1
Number of tenders received by electronic means:  1
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Arkphire Security Limited
N/A
7 Beckett Way
Dublin 12
Parkwest Business Pa
IE
Telephone: +353 018976750
E-mail: jlinehan@presidio.com
Fax: +353 018976751
NUTS code:  IE -  IRELAND
Internet address: http://www.arkphire.com

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  600000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

High Court
Inns Quay
Dublin
7
IE
E-mail: Highcourtcentraloffice@courts.ie

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the Contracting Authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to the public contract.