ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 22/08/2022

Expire date: 03/10/2022

External Reference: 2022-218835

TED Reference: 2022/S 164-465878

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Office of the Revenue Commissioners
40000098F
Dublin Castle
Dublin
Dublin 2
IE
Contact person: Róisín McCann
Telephone: +353 18635845
E-mail: romccann@revenue.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.revenue.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/366

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221669&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221669&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of an IT Service Management (ITSM) tool
Reference number:  RMC08/22
II.1.2)

Main CPV code

72500000  -  Computer-related services
II.1.3)

Type of contract

Services
II.1.4)

Short description

This public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue Commissioners is the Irish Tax administration.
II.1.5)

Estimated total value

Value excluding VAT: 1250000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

48517000  -  IT software package
48900000  -  Miscellaneous software package and computer systems
72000000  -  IT services: consulting, software development, Internet and support
72250000  -  System and support services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72500000  -  Computer-related services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

This public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue Commissioners is the Irish Tax administration.
The objectives of this RFT are to acquire a unified high-performance solution that is cloud based to:
A. Efficiently manage ticket handling and reporting and do so through an efficient and intuitive user interface and self-service interface.
B. Have the capacity for incident, request functionality, change and problem management.
C. Contain service asset and configuration management functionality to maintain information about the Configuration Items (CIs) required to deliver an IT service, including their relationships.
D. Have the ability to generate reports in line with ISO20000 requirements for various stakeholders.
E. Contain security functionality for the solution and its users.
F. Allow for automation & ITOM Integration.
G. Allow for integration with on premise Active Directory Services with the ability to easily move to Active Directory in the cloud.
H. Allow for integration with O365 and MS Teams
I. Have the ability to supplement access to external users to aid in L1, L2 & L3 support.
Revenue require a suitable partner to lead the proposed solution planning, implementation, and training, drawing on support from Revenue resources as required. Revenue has 7200 staff, the new ITSM tool will be required to support different users throughout Revenue
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 1250000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  29/09/2022
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.7)

Conditions for opening of tenders

Date:  29/09/2022
Local time:  12:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

The High Court
The Four Courts
Dublin
IE