Date of dispatch of this notice: 17/08/2022
External Reference: 2022-277434
TED Reference: 2022/S 160-457185
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Department of Social Protection
N/A
College Road
Sligo
IE
IE
Contact person:
Alan McGettigan
E-mail:
alan.mcgettigan@welfare.ie
NUTS code:
IE -
IRELAND
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349
I.4)
Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)
Main activity
Social protection
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact Centre and related Consultancy Supports
II.1.2)
Main CPV code
79512000
-
Call centre
II.1.3)
Type of contract
Services
II.1.4)
Short description
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
360000.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
64210000
-
Telephone and data transmission services
64214200
-
Telephone switchboard services
64220000
-
Telecommunication services except telephone and data transmission services
79500000
-
Office-support services
79511000
-
Telephone operator services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Quality, comprehensiveness and suitability of the proposed approach and methodology to delivering the service requirements
/
Weighting:
350
Quality criterion
-
Name:
Composition and quality of proposed team
/
Weighting:
250
Price
-
Weighting:
400
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 232-572435
Section V: Award of contract
Contract No: 1
Title: The provision of Consultancy to support the planning, design and configuration of a new pilot customer contact centre and related consultancy supports
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
30/07/2020
V.2.2)
Information about tenders
Number of tenders received:
6
Number of tenders received by electronic means:
6
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
BearingPoint Ireland
IE 9761673F
Montague House
Dublin 2
Adelaide Road
IE
Telephone:
+353 14181176
Fax:
+353 14181500
NUTS code:
IE -
IRELAND
Internet address:
http://www.bearingpoint.com
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
360000.00
EUR
Section VI: Complementary information
VI.3)
Additional information
This Form is to correct the incorrect start date and overall value entered on Award Form 2020/S 232-572435 on 28/11/2020.
VI.4)
Procedures for review
VI.4.1)