ETENDERS

Contract award notice - utilities

Information

Published

Date of dispatch of this notice: 21/07/2022

External Reference: 2022-209646

TED Reference: 2022/S 142-407733

Contract award notice - utilities

Contract award notice – utilities

Results of the procurement procedure

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

Coras Iompair Eireann (CIE Utility)
N/A
Heuston Station
Dublin 8
IE
Contact person: Richard Latimer
Telephone: +353 17031755
E-mail: Richard.Latimer@irishrail.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.cie.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/339

I.6)

Main activity

Railway services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Procurement of a Managed Service Provider for CIE
Reference number:  CIE 7756
II.1.2)

Main CPV code

72222300  -  Information technology services
II.1.3)

Type of contract

Services
II.1.4)

Short description

CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard) from modern data centre facilities (to TIA-942 Tier3 or equivalent standard).
The Service Provider will be responsible for delivery of IT infrastructure projects during the term of the contract
This Managed Service Provider (MSP) will be responsible for the following elements but are not limited to: Storage Administration,
Backup Management , Standard Operations, Server/Client/Patch Management, WAN & LAN Operations, Site Support Services ,Monitoring,Services ,Reporting, Services ,Security Administration, Security Services -24/7.
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

48700000  -  Software package utilities
48800000  -  Information systems and servers
48810000  -  Information systems
48821000  -  Network servers
72000000  -  IT services: consulting, software development, Internet and support
72212214  -  Network operating system software development services
72223000  -  Information technology requirements review services
72267100  -  Maintenance of information technology software
72315000  -  Data network management and support services
72315200  -  Data network management services
72511000  -  Network management software services
72700000  -  Computer network services
72710000  -  Local area network services
72720000  -  Wide area network services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

IT Managed Service Provider (MSP) contract renewal
This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.
• Backup Management –operate backup and restoration (DR) services for the CIÉ estate.
• Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.
• Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors.
• WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet)
• Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.
• Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.
• Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.
• Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate.
• Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

Prior Indicative Notice for the procurement of a Managed Service Provider –

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2021/S 136-363341

Section V: Award of contract

Contract No: 1

Title: Procurement of a Managed Service Provider for CIE

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

03/05/2022
V.2.2)

Information about tenders ( Agree to publish? yes )

Number of tenders received:  3
Number of tenders received from SMEs:  0
Number of tenders received from tenderers from other EU Member States:  3
Number of tenders received from tenderers from non-EU Member States:  0
Number of tenders received by electronic means:  3
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor ( Agree to publish? yes )

Hibernia Services Ltd. t/a eir evo
N/A
2022 Bianconi Avenue Citywest Business Park Citywest
Dublin 24
D24 HX03
IE
Telephone: +353 872887253
E-mail: hugh.dawson@hetg.ie
NUTS code:  IE -  IRELAND

The contractor is an SME : no

Section VI: Complementary information

VI.3)

Additional information

This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.
• Backup Management –operate backup and restoration (DR) services for the CIÉ estate.
• Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.
• Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors.
• WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet)
• Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.
• Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.
• Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.
• Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate.
• Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).
VI.4)

Procedures for review

VI.4.1)

Review body

Central Office of the High Court
Four Courts
Dublin
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Internet address: http://www.courts.ie