Date of dispatch of this notice: 31/05/2022
External Reference: 2022-280177
TED Reference: 2022/S 107-301532
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Department of Health
NPSO, Miesian Plaza, 50-58 Baggot Street,
Dublin 2, D02 XW14
Dublin
IE
Telephone:
+353 16354000
E-mail:
support@ogp.gov.ie
NUTS code:
IE -
IRELAND
Main address:
http://www.health.gov.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1121
I.4)
Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)
Main activity
Health
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Request for Tenders for the Provision of the Patient Advocacy Service on behalf of Department of Health
Reference number:
PROJ ID PROJ000007070
II.1.2)
Main CPV code
85100000
-
Health services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
30226947.07
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
75122000
-
Administrative healthcare services
79112100
-
Stakeholders representation services
85110000
-
Hospital and related services
85111000
-
Hospital services
85112000
-
Hospital support services
85140000
-
Miscellaneous health services
98300000
-
Miscellaneous services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
Main site or place of performance:
Multiple locations in Republic of Ireland
II.2.4)
Description of the procurement
In summary, the Services comprise:
The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
The intention of the service is to empower the service user to speak for themselves and feel confident and supported to voice their own concerns. PAS may help by providing the service user with information, enabling them to decide whether or not they wish to pursue a formal complaint or to understand what happened. PAS will not provide on-going advocacy for service users outside of the health-related complaints or patient safety incidents.
The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
The intention of the service is to empower the service user to speak for themselves and feel confident and supported to voice their own concerns. PAS may help by providing the service user with information, enabling them to decide whether or not they wish to pursue a formal complaint or to understand what happened. PAS will not provide on-going advocacy for service users outside of the health-related complaints or patient safety incidents.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Management Plan
/
Weighting:
65
Quality criterion
-
Name:
Service Delivery Plan
/
Weighting:
320
Quality criterion
-
Name:
Communication & Engagement Plan
/
Weighting:
100
Quality criterion
-
Name:
Business Plan
/
Weighting:
100
Quality criterion
-
Name:
Quality Assurance Plan
/
Weighting:
50
Quality criterion
-
Name:
Data Protection Plan
/
Weighting:
35
Quality criterion
-
Name:
Business Continuity Plan
/
Weighting:
30
Cost criterion
-
Name:
Cost
/
Weighting:
300
II.2.11)
Information about options
Options:
yes
Description of options:
The Contracting Authority reserves the right to extend the Term for a period or periods of up to twelve (12) months with a maximum of two (2) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2021/S 248-656956
Section V: Award of contract
Contract No: 1
Title: Request for Tenders for the Provision of the Patient Advocacy Service on behalf of Department of Health
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
10/05/2022
V.2.2)
Information about tenders
Number of tenders received:
1
Number of tenders received by electronic means:
1
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
National Advocacy Service for People with Disabilities
536239
Unit 3 Marshalsea Court, 22/23 Merchants Quay
Dublin
D08 AEY8
IE
Telephone:
+353 761079610
E-mail:
louise.loughlin@advocacy.ie
NUTS code:
IE -
IRELAND
Internet address:
http://https://advocacy.ie/
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
30226947.07
EUR
Section VI: Complementary information
VI.3)
Additional information
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT 204985)
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court of Ireland
Dublin
IE
Telephone:
+353 18866000
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
Please consult your own legal advisors.