ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 14/04/2022

External Reference: 2022-209752

TED Reference: 2022/S 076-208562

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Central Statistics Office
N/A
Skehard Road, Mahon
Cork
Cork
IE
Contact person: Damien Lenihan
Telephone: +353 214535424
E-mail: damien.lenihan@cso.ie
NUTS code:  IE053 -  South-West
Internet address(es):
Main address: https://www.cso.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/285

I.4)

Type of the contracting authority

National or federal agency/office
I.5)

Main activity

Other activity:  National Statistical Institute

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

RFT for the Provision of Computer Assisted Telephone Interviewing (CATI) Services
Reference number:  RFT172364
II.1.2)

Main CPV code

79311210  -  Telephone survey services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services. Currently this is used in the collection of data for the Labour Force Survey (LFS). The LFS consists of five interviews, as a respondent who agrees to participate in the survey is interviewed for five consecutive quarters. The Tenderer will perform household interviews for the 2nd - 5th interviews of the LFS by CATI. The first interview is performed using Computer Assisted Personal Interviewing (CAPI) on a face-to face basis by the team of interviewers employed by the CSO. This approach to LFS data collection may change or be modified throughout the duration of this contract and any subsequent extensions; as such, CSO will require flexibility from the successful tenderer in incorporating such amendments if required during the contract.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  3000000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

79311000  -  Survey services
79512000  -  Call centre
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Skehard Road, Mahon, Cork
II.2.4)

Description of the procurement

The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services. Currently this is used in the collection of data for the Labour Force Survey (LFS). The LFS consists of five interviews, as a respondent who agrees to participate in the survey is interviewed for five consecutive quarters. The Tenderer will perform household interviews for the 2nd - 5th interviews of the LFS by CATI. The first interview is performed using Computer Assisted Personal Interviewing (CAPI) on a face-to face basis by the team of interviewers employed by the CSO. This approach to LFS data collection may change or be modified throughout the duration of this contract and any subsequent extensions; as such, CSO will require flexibility from the successful tenderer in incorporating such amendments if required during the contract.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality of Methodology for Delivery of Services  /  Weighting:  24%
Quality criterion  -  Name:  Contract Management  /  Weighting:  22%
Quality criterion  -  Name:  Technical Solution  /  Weighting:  24%
Cost criterion  -  Name:  Total Overall Cost  /  Weighting:  30%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2020/S 129-316827

Section V: Award of contract

Contract No: 1

Title: RFT for the Provision of Computer Assisted Telephone Interviewing (CATI) Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

08/03/2021
V.2.2)

Information about tenders

Number of tenders received:  1
Number of tenders received by electronic means:  1
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Capita Customer Solutions
West Cork Business & Technology Park
Clonakilty, Co. Cork
P85 YH98
IE
NUTS code:  IE053 -  South-West

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  3000000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

High Court
Dublin 7
IE
Internet address: www.courts.ie