Date of dispatch of this notice: 13/05/2022
External Reference: 2022-260459
TED Reference: 2022/S 096-266184
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Higher Education Authority
0085228K
3 Shelbourne Buildings, Shelbourne Road, Dublin 4
Dublin 4
D04C2Y6
IE
Contact person:
Brian Johnston
Telephone:
+353 12317100
E-mail:
bjohnston@hea.ie
Fax:
+353 12317172
NUTS code:
IE061 -
Dublin
Main address:
http://www.hea.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1176
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Education
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Tender for Customer Relationship Management System and Related Services
Reference number:
HEA CRM
II.1.2)
Main CPV code
72212445
-
Customer Relation Management software development services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision, Implementation and Support of a Customer Relationship Management System and Related Services to the Higher Education Authority.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
750000.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
48445000
-
Customer Relation Management software package
48810000
-
Information systems
II.2.3)
Place of performance
NUTS code:
IE061 -
Dublin
Main site or place of performance:
Dublin 4, D04C2Y6
II.2.4)
Description of the procurement
The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision, Implementation and Support of a Customer Relationship Management System and Related Services to the Higher Education Authority.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Fitness for Purpose of the Proposed Solutio
/
Weighting:
40%
Quality criterion
-
Name:
Quality, quantity and balance of the Team Proposed
/
Weighting:
15%
Quality criterion
-
Name:
Business, project management and logistical merits
/
Weighting:
20%
Price
-
Weighting:
25%
II.2.11)
Information about options
Options:
yes
Description of options:
The term of framework agreement is four years with an option to extend for a further period of two years.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from the Irish eTenders system www.etenders.gov.ie using RFT ID 196813
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2021/S 161-424084
Section V: Award of contract
Contract No: 1
Title: Tender for Customer Relationship Management System and Related Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
10/05/2022
V.2.2)
Information about tenders
Number of tenders received:
8
Number of tenders received from SMEs:
4
Number of tenders received from tenderers from other EU Member States:
5
Number of tenders received from tenderers from non-EU Member States:
3
Number of tenders received by electronic means:
8
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
BDO Eaton Square Ltd
9511774N
4th Floor, Beaux Lane House, Mercer Street Lower,
Dublin 2 - D02 DH60
Dublin
IE
Telephone:
+353 14700000
E-mail:
aidan.mchugh@bdoeatonsquare.ie
NUTS code:
IE061 -
Dublin
Internet address:
http://www.bdoeatonsquare.ie
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
750000.00
EUR
Total value of the contract/lot:
750000.00
EUR
Section VI: Complementary information
VI.3)
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
2) This is the sole call for competition for this contract/framework.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that the successful tenderer is and remains tax compliant.
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
9) At Section 5.1 Selection Criteria, we have indicated that where the tender submission fails or is unable to provide the specified information or if the information provided does not demonstrate that the tenderer has provided the services as described within the last three (3) years, the tenderer will be eliminated from the Competition.
2) This is the sole call for competition for this contract/framework.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that the successful tenderer is and remains tax compliant.
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
9) At Section 5.1 Selection Criteria, we have indicated that where the tender submission fails or is unable to provide the specified information or if the information provided does not demonstrate that the tenderer has provided the services as described within the last three (3) years, the tenderer will be eliminated from the Competition.
VI.4)
Procedures for review
VI.4.1)
Review body
High Court
Inns Quay, Dublin 7
Dublin
IE
Telephone:
+353 18886000
E-mail:
Highcourtcentraloffice@courts.ie
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
The framework is covered by the application of the Remedies Directive and the relevant standstill period applied at time of notification