Contract notice – utilities

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

Electricity Supply Board ( ESB )

N/A

2 Gateway

Dublin 3

East Wall Road

Contact person: Michael Dalton

Telephone: +353 017026473

E-mail: michael.dalton2@esb.ie

NUTS code: IE - IRELAND

Internet address(es):

Main address: http://www.esb.ie

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=206748&B=ETENDERS_SIMPLE

Additional information can be obtained from

the abovementioned address:

Tenders or requests to participate must be submitted

electronically via: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=206748&B=ETENDERS_SIMPLE

Tenders or requests to participate must be submitted

to the abovementioned address

I.6)

Main activity

Electricity

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Market Research Services

Reference number: SSCON6204

II.1.2)

Main CPV code

79310000 - Market research services

II.1.3)

Type of contract

Services

II.1.4)

Short description

market research services contract for four separate Lots. Companies are invited to respond either individually to one of the four of the Lots, or a combination of any or all of the Lots.
Lot 1: Electric Ireland Customer Experience Tracking
Lot 2: Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research
Lot 3: ESB Brand Tracking and Ad Hoc Quantitative Research
Lot 4: ESB and Electric Ireland Qualitative Research.

II.1.6)

Information about lots

This contract is divided into lots: yes

Tenders may be submitted for all lots

II.2)

Description

II.2.1)

Title

Electric Ireland Customer Experience Tracking

Lot No: 1

II.2.2)

Additional CPV code(s)

79342310 - Customer survey services

79342311 - Customer satisfaction survey

79342320 - Customer-care services

II.2.3)

Place of performance

NUTS code: IE - IRELAND

II.2.4)

Description of the procurement

A key part of the Electric Ireland strategy is to empower customers in both Residential and Business markets to understand and engage with their usage of energy.
Electric Ireland require a Market Research Company to carry out regular customer satisfaction & experience trackers, to highlight how the organisation is performing across a range of different criteria and customer touchpoints. There will be a requirement to provide a common methodology and consistent approach to measuring customer satisfaction & experience, across a range of customer touchpoints and channels.
It would be essential that the agency pitching for this Lot would have an in house call centre.

II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: yes

Description of renewals:

At the date of issuing this PQQ it is envisaged that the framework agreement relating to the services outlined will be for a three-year period, with an option to extend by 2 years, plus an option to extend for a further two years by mutual agreement (7 years in total).

II.2.9)

Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10)

Information about variants

Variants will be accepted: no

II.2.11)

Information about options

Options: no

II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2)

Description

II.2.1)

Title

Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research

Lot No: 2

II.2.2)

Additional CPV code(s)

79342310 - Customer survey services

79342311 - Customer satisfaction survey

79342320 - Customer-care services

II.2.3)

Place of performance

NUTS code: IE - IRELAND

II.2.4)

Description of the procurement

Electric Ireland require a Market Research Company to carry out regular tracking across key brand metrics, to highlight how the Electric Ireland brand is performing across a range of different criteria. There will be a requirement to provide a common methodology and consistent approach to measuring and assessing public perceptions of the brand within the competitive context. The survey will need to include an evaluation of brand imagery metrics, product, service and proposition awareness and perceptions, as well as the performance of brand and marketing activity such as advertising, PR, sponsorship and social media. The tracking survey will be used to guide tactical and strategic thinking for the brand.
As well a regular tracking study, there will also be a requirement, on an ad hoc basis, to undertake market research surveys in a range of areas pertaining to the Electric Ireland brand, product, service or marketing activity.

II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: yes

Description of renewals:

II.2.9)

Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10)

Information about variants

Variants will be accepted: no

II.2.11)

Information about options

Options: no

II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2)

Description

II.2.1)

Title

ESB Brand Tracking and Ad Hoc Quantitative Research

Lot No: 3

II.2.2)

Additional CPV code(s)

79342310 - Customer survey services

79342311 - Customer satisfaction survey

79342320 - Customer-care services

II.2.3)

Place of performance

NUTS code: IE - IRELAND

II.2.4)

Description of the procurement

ESB require a Market Research Company to carry out regular tracking across key brand and reputation metrics, to highlight how the ESB brand is performing across a range of different criteria. There will be a requirement to provide a common methodology and consistent approach to measuring and assessing public perceptions of the ESB brand within the context of relevant benchmark brands. The survey will need to include an evaluation of brand image and reputation metrics, awareness and perceptions of the role of ESB in Ireland, as well as the performance of brand and marketing activity such as advertising, PR, sponsorship and social media. The tracking survey will be used to guide tactical and strategic thinking for the brand.
As well a regular tracking study, there will also be a requirement, on an ad hoc basis, to undertake market research surveys in a range of areas pertaining to the ESB brand or marketing activity.

II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: yes

Description of renewals:

II.2.9)

Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10)

Information about variants

Variants will be accepted: no

II.2.11)

Information about options

Options: no

II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2)

Description

II.2.1)

Title

ESB and Electric Ireland Qualitative Research.

Lot No: 4

II.2.2)

Additional CPV code(s)

79342310 - Customer survey services

79342311 - Customer satisfaction survey

79342320 - Customer-care services

II.2.3)

Place of performance

NUTS code: IE - IRELAND

II.2.4)

Description of the procurement

ESB require a Market Research Company to carry out ad hoc qualitative research projects. Research of this nature might include projects for either or both of ESB and/or Electric Ireland. The type of qualitative methodology used for such projects might depend on the specific nature of the enquiry and the objectives of the individual project. It is envisaged that the qualitative projects undertaken would be strategic in focus, used to guide and shape the development of both strategic and tactical decision making for both brands.

II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: yes

Description of renewals:

II.2.9)

Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10)

Information about variants

Variants will be accepted: no

II.2.11)

Information about options

Options: no

II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions: As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 207182

III.1.2)

Economic and financial standing

List and brief description of selection criteria:

As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 207182

III.1.3)

Technical and professional ability

List and brief description of selection criteria:

As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 207182

III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition

IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no

IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date: 07/03/2022

Local time: 12:00

IV.2.4)

Languages in which tenders or requests to participate may be submitted

English

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement: no

VI.4)

Procedures for review

VI.4.1)

Review body

Chief Registrar

Four Courts, Inns Quay

Dublin 7

Telephone: +353 18886000

Internet address: http://www.courts.ie

Contract notice - utilities

Information