ETENDERS

Contract notice - utilities

Information

Published

Date of dispatch of this notice: 31/01/2022

Expire date: 03/03/2022

External Reference: 2022-217986

TED Reference: 2022/S 025-064569

Contract notice - utilities

Contract notice – utilities

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

Iarnród Eireann-Irish Rail
IE 4812851 O
Connolly Station,
Dublin
Dublin
IE
Contact person: Lynda Archbold
Telephone: +353 7033835
E-mail: lynda.archbold@irishrail.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.irishrail.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/433

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=206385&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=206385&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.6)

Main activity

Railway services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Customer Satisfaction Monitoring
Reference number:  7885
II.1.2)

Main CPV code

79342311  -  Customer satisfaction survey
II.1.3)

Type of contract

Services
II.1.4)

Short description

IÉ requires Customer Satisfaction Monitoring research for Intercity (Included the Enterprise service in conjunction with Translink operating Dublin to Belfast), DART and Commuter routes on a bi-annual basis.
II.1.5)

Estimated total value

Value excluding VAT: 500000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

79342000  -  Marketing services
79342100  -  Direct marketing services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

IÉ requires Customer Satisfaction Monitoring research for Intercity (Included the Enterprise service in conjunction with Translink operating Dublin to Belfast), DART and Commuter routes on a bi-annual basis.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 500000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:  
IE reserve the right to extend the initial 36 month contract for a further 24 months based on a renewal period of 12 months and 12 months. IE also reserve the right not to extend the initial contract term.
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  For full details, please download a copy of the attached Pre-Qualification Questionnaire.
III.1.2)

Economic and financial standing

List and brief description of selection criteria:  
The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire (attached) which seeks company details; information on similar contracts undertaken with value, dates, locations and contact names for reference etc; applicants may be requested to provide supporting information such as balance sheets for the past three financial years.
For full details, please download a copy of the attached Pre-Qualification Questionnaire.
III.1.3)

Technical and professional ability

List and brief description of selection criteria:  
The technical competence of the entity, its employees and processes must be established to the satisfaction of IE. Applicants will be invited to complete a questionnaire which seeks company details to establish the entity’s technical capacity.
For full details, please download a copy of the attached Pre-Qualification Questionnaire.
III.1.4)

Objective rules and criteria for participation

List and brief description of rules and criteria: See pre-qualification questionnaire available on www.etenders.gov.ie
III.1.6)

Deposits and guarantees required

N/A
III.1.7)

Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them

See pre-qualification questionnaire available on www.etenders.gov.ie
III.1.8)

Legal form to be taken by the group of economic operators to whom the contract is to be awarded

See pre-qualification questionnaire available on www.etenders.gov.ie
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

For full details, please download a copy of the attached Pre-Qualification Questionnaire.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  03/03/2022
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  yes
VI.4)

Procedures for review

VI.4.1)

Review body

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie

VI.4.2)

Body responsible for mediation procedures

High Court
Dublin
IE

VI.4.4)

Service from which information about the review procedure may be obtained

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie