Date of dispatch of this notice: 12/01/2022
External Reference: 2022-258133
TED Reference: 2022/S 011-025213
Contract award notice - utilities
Information
Published
Contract award notice - utilities
Contract award notice – utilities
Results of the procurement procedure
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
Electricity Supply Board ( ESB )
N/A
2 Gateway
Dublin 3
East Wall Road
IE
Contact person:
Stephen Lawton
Telephone:
+353 17026836
E-mail:
stephen.lawton@esb.ie
NUTS code:
IE -
IRELAND
Main address:
http://www.esb.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377
I.2)
Joint procurement
The contract is awarded by a central purchasing body
I.6)
Main activity
Electricity
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
The Supply, Implementation and Support of a Cloud based Manual Meter Reading solution.
Reference number:
SS/CON/5184
II.1.2)
Main CPV code
72000000
-
IT services: consulting, software development, Internet and support
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Contracting Entity intends to procure a contract for the Supply, Implementation and support of a Cloud based manual meter reading solution for residential, SME and high usage customers. ESB Networks will be the business user of the solution.
Electricity meter reading is a key function for ESB and currently necessitates approximately 9.2million manual meter readings per year. The current MV-RS (Multi Vendor Reading System) being used for this purpose is approaching end of life.
To this end, the Contracting Entity intends to procure a contract to supply, implement and support a Cloud based manual meter reading solution. This solution will be rolled out to ESB Networks in conjunction with ESB’s SMART Meter programme.
Electricity meter reading is a key function for ESB and currently necessitates approximately 9.2million manual meter readings per year. The current MV-RS (Multi Vendor Reading System) being used for this purpose is approaching end of life.
To this end, the Contracting Entity intends to procure a contract to supply, implement and support a Cloud based manual meter reading solution. This solution will be rolled out to ESB Networks in conjunction with ESB’s SMART Meter programme.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
Main site or place of performance:
Dublin
II.2.4)
Description of the procurement
Indicative numbers for solution will be @ 350 meter readers & 8 back office staff for the first 2 years, 200 meter readers & 8 back office staff for next 3 years. Proposed contract high level, non-exhaustive scope to include:
Provision of manual meter reading service under the following headings:
Cloud Software Service - Provision of a Cloud based manual meter data management solution, including both the Cloud Software functionality & associated licensing requirements.
Mobile Meter Reading -To be undertaken using an agnostic mobile application & device with flexible configuration to support ESB’s meter reading requirements.
Implementation Services - Working closely with ESB Networks & ESB IT teams to design, build, integrate, implement & provide training for this solution.
Ongoing Support Services - Post implementation for the SaaS solution, including admin & end user training for the implemented solution
Note, if principal contractor is not the supplier of the product, ESB retains the right to have annual licence & maintenance contract directly with the product owner at end of contact period.
Cloud Software Service - Solution must align with industry best practice, including seamless integration capabilities to ESB’s SAP IS-Utilities system. The solution module will need to integrate with Device Management on SAP IS-U. Note Existing solution integrates to SAP IS-U via SAP PO. Your solution may integrate via SAP PO or an appropriate API.
Applicants must demonstrate a proven track record of delivering a fully integrated Cloud meter reading solution, incorporating a robust data security model compliant with relevant statutory legislation regarding data protection & security of information. Solution must handle 55,000 daily readings, with the capability to cater for up to 75,000 readings per day, from a combination of actual & estimated meter readings.
Implementation Service - Based on the scope outlined, ESB expects that prospective solution provider will have proven client experience & functional subject matter expertise in Cloud meter reading implementation capabilities, assessed under the following categories:
Delivery Approach
Integration
Delivery Approach requires to have the following capabilities:
Engage in design workshops with ESB Networks Meter Reading SME’s to convert functional requirements into appropriate configuration to achieve the optimum integrated solution; Build & configure all platform instances of the Cloud software service based on business & functional requirements; Work closely with ESB functional & IT resources; Deliver a Cloud meter reading solution that aligns with the industry best practice; Input to creation of suitable testing procedures; Provide data migration of a minimum of 11 days meter reading schedules from the existing on-prem MV-RS solution to the new Cloud meter reading solution; Implement robust security controls within the solution; Provide detailed knowledge transfer documentation & support material; Conduct relevant knowledge transfer documentation & support material implementation to internal ESB Networks & IT functional support teams; Deliver post go-live hyper care support to ensure SaaS solution transitions to internal ESB Networks & IT functional support teams; Application to be capable of running on an Android &/or iOS mobile device; Provide analytics &reporting, & route optimisation; Validate meter read data; Enable System Administrator to create & manage meter readers; Ability to: Provide actual & estimated reads, Message meter readers & Read up to 8 registers on a meter.
Integration
Preferred solution must integrate with ESB’s SAP IS-Utilities - currently ERP 6.0 EHP8 running on NetWeaver 7.5. It will predominantly integrate with Device management module; Secure data transfer methods between ESB’s IT systems & the SaaS solution must follow industry best practice.
Ongoing Support Services - Post implementation the solution must include on-going system support.
Provision of manual meter reading service under the following headings:
Cloud Software Service - Provision of a Cloud based manual meter data management solution, including both the Cloud Software functionality & associated licensing requirements.
Mobile Meter Reading -To be undertaken using an agnostic mobile application & device with flexible configuration to support ESB’s meter reading requirements.
Implementation Services - Working closely with ESB Networks & ESB IT teams to design, build, integrate, implement & provide training for this solution.
Ongoing Support Services - Post implementation for the SaaS solution, including admin & end user training for the implemented solution
Note, if principal contractor is not the supplier of the product, ESB retains the right to have annual licence & maintenance contract directly with the product owner at end of contact period.
Cloud Software Service - Solution must align with industry best practice, including seamless integration capabilities to ESB’s SAP IS-Utilities system. The solution module will need to integrate with Device Management on SAP IS-U. Note Existing solution integrates to SAP IS-U via SAP PO. Your solution may integrate via SAP PO or an appropriate API.
Applicants must demonstrate a proven track record of delivering a fully integrated Cloud meter reading solution, incorporating a robust data security model compliant with relevant statutory legislation regarding data protection & security of information. Solution must handle 55,000 daily readings, with the capability to cater for up to 75,000 readings per day, from a combination of actual & estimated meter readings.
Implementation Service - Based on the scope outlined, ESB expects that prospective solution provider will have proven client experience & functional subject matter expertise in Cloud meter reading implementation capabilities, assessed under the following categories:
Delivery Approach
Integration
Delivery Approach requires to have the following capabilities:
Engage in design workshops with ESB Networks Meter Reading SME’s to convert functional requirements into appropriate configuration to achieve the optimum integrated solution; Build & configure all platform instances of the Cloud software service based on business & functional requirements; Work closely with ESB functional & IT resources; Deliver a Cloud meter reading solution that aligns with the industry best practice; Input to creation of suitable testing procedures; Provide data migration of a minimum of 11 days meter reading schedules from the existing on-prem MV-RS solution to the new Cloud meter reading solution; Implement robust security controls within the solution; Provide detailed knowledge transfer documentation & support material; Conduct relevant knowledge transfer documentation & support material implementation to internal ESB Networks & IT functional support teams; Deliver post go-live hyper care support to ensure SaaS solution transitions to internal ESB Networks & IT functional support teams; Application to be capable of running on an Android &/or iOS mobile device; Provide analytics &reporting, & route optimisation; Validate meter read data; Enable System Administrator to create & manage meter readers; Ability to: Provide actual & estimated reads, Message meter readers & Read up to 8 registers on a meter.
Integration
Preferred solution must integrate with ESB’s SAP IS-Utilities - currently ERP 6.0 EHP8 running on NetWeaver 7.5. It will predominantly integrate with Device management module; Secure data transfer methods between ESB’s IT systems & the SaaS solution must follow industry best practice.
Ongoing Support Services - Post implementation the solution must include on-going system support.
II.2.11)
Information about options
Options:
yes
Description of options:
It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend after the initial period exercisable for a further period up to 24 Months from the expiry of the initial period.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please refer to the individual instructions for submission
of
bids relevant to each tender issued via the system.
of
bids relevant to each tender issued via the system.
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Negotiated procedure with prior call for competition
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 087-209009
IV.2.9)
Information about termination of call for competition in the form of a periodic indicative notice
The contracting entity will not award any further contracts based on the above periodic indicative notice
Section V: Award of contract
Contract No: 1
Title: The Supply, Implementation and Support of a Cloud based Manual Meter Reading solution.
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
18/08/2021
V.2.3)
Name and address of the contractor ( Agree to publish? yes )
Temetra ltd
IE6380516N
Gortnafleur business park
Clonmel
E91 A097
IE
E-mail:
john@temetra.com
NUTS code:
IE -
IRELAND
Internet address:
http://www.temetra.com
The contractor is an SME : yes
Section VI: Complementary information
VI.3)
Additional information
1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (http://www.etenders.gov.ie/) only. Registration is free of charge. The contracting entity will not accept responsibility for information relayed (or not relayed) via third parties
2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract, the contracting entity reserves the right to invite the next highest scoring tenderer to join the contract and/or deliver the contract as appropriate to the circumstances pertaining to said contract.
7) At its absolute discretion, the contracting entity may elect to terminate this procurement process at any time.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases, it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
10) At Section II.2.9 we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5, subject to that number qualifying.
2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract, the contracting entity reserves the right to invite the next highest scoring tenderer to join the contract and/or deliver the contract as appropriate to the circumstances pertaining to said contract.
7) At its absolute discretion, the contracting entity may elect to terminate this procurement process at any time.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases, it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
10) At Section II.2.9 we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5, subject to that number qualifying.
VI.4)
Procedures for review
VI.4.1)
Review body
Chief Registrar
Four Courts, Inns Quay
Dublin 7
IE
Telephone:
+353 18886000
Internet address:
http://www.courts.ie
VI.4.2)
Body responsible for mediation procedures
Not Applicable
Dublin
IE
VI.4.4)
Service from which information about the review procedure may be obtained
Suppliers own legal advisor
Ireland
IE