ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 04/01/2022

Expire date: 04/02/2022

External Reference: 2022-235495

TED Reference: 2022/S 005-008108

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

South Presentation Centre CLG
IE9830793W
Douglas Street
Cork
IE
Contact person: Fred Klok
Telephone: +353 831713144
E-mail: fred@nanonagleplace.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: https://nanonagleplace.ie/
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/202885

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204173&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204173&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Recreation, culture and religion

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Ticketing, Marketing & CRM System
Reference number:  Nano Nagle Place
II.1.2)

Main CPV code

75124000  -  Administrative recreational, cultural and religious services
II.1.3)

Type of contract

Services
II.1.4)

Short description

We are looking to automate processes and improve the onsite & online customer journey. It is important to be able to gain more insight on their visitors and improve reporting capability.
In summary, we engage in the following:
• Museum Tickets
• Group Bookings
• School Visits
• Community Education
• Membership
• Fundraising
• Room bookings
• Landlord/property management
• Events
• Retail, Online Shop
• Coffee dock
What We Want
A new system should have a common approach, reducing the number of systems/integrations required and has a strong CRM system. There are 2 options for a new system:
1. to retain Epos Now and integrate it with the new system (full two way integration).
2. to fully replace existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2.
We are interested in your organisational beliefs and how your organisation works.
II.1.5)

Estimated total value

Value excluding VAT: 50000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

48110000  -  Point of sale (POS) software package
48481000  -  Sales or marketing software package
55900000  -  Retail trade services
75124000  -  Administrative recreational, cultural and religious services
79570000  -  Mailing-list compilation and mailing services
79952100  -  Cultural event organisation services
79956000  -  Fair and exhibition organisation services
79980000  -  Subscription services
79991000  -  Stock-control services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Cork
II.2.4)

Description of the procurement

Ideally Nano Nagle Place are looking to remove the many manual processes that they have, automate more processes and improve the onsite & online customer journey. It is also important to be able to gain more insight on their visitors and improve reporting capability from the chosen system. In order to do this they are keen to reduce the number of systems and integrations or to adopt a single system .
In summary, Nano Nagle Place engages in the following:
• Museum Tickets
• Group Tour Bookings
• School Group Visits
• Community Education involving 3 projects across the site
• Membership
• Fundraising
• Conferencing and room bookings
• Landlord, property management
• Events – concerts, talks etc
• Events – weddings, civil ceremonies
• Design Shop, Book Shop, Online Shop
• Coffee dock
• Outdoor events – markets
What We Want to Achieve
The aim for a new CRM/ticketing system is to have a common approach that would reduce the number of systems and integrations required and to have a strong CRM system at the heart of the business. A new epos system, Epos Now was implemented in 2020/21 and therefore there are two options under consideration for a new CRM/Ticketing system:
1. to retaining Epos Now and integrate it with a new ticketing/crm/marketing system – this relies on the creation of a full two way integration.
2. to fully replace all existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2 for a detailed overview of what we require should our current EPOS need to be replaced.
We are looking to forge a solid relationship with the right partner and therefore we are interested in your organisational beliefs and how your organisation works.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 50000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 3
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: yes
II.2.11)

Information about options

Options: yes
Description of options:
We are open to options that may be outside the "standard. The requirements stand and will need to be adhered to. As mentioned we do have 2 options we are considering:
1. A system that integrates flawless with EPOS-Now (our current epos software);
2. A system that replaces EPOS-Now, but offers the same or better functionality.
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  This Invitation to Tender requests that suppliers match to the Functionality Specification on http://fb.theticketinginstitute.com/sindex.php. Suppliers should contact Helen Dunnett: helendunnett@hd-consulting.co.uk who will provide a secure log-in for their staff to complete their match.
Please note should you choose not to match to the online Functionality Specification as indicated above, this may affect our ability to fully evaluate your submission against our requirements.
III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  04/02/2022
Local time:  15:30
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until:  30/04/2022
IV.2.7)

Conditions for opening of tenders

Date:  04/02/2022
Local time:  15:30

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

South Presentation Centre CLG
Douglas Street
Cork City
IE
Telephone: +35 3831713144
E-mail: Fred@nanonagleplace.ie
Internet address: www.nanonagleplace.ie