48000000
-
Software package and information systems
The Contract Authority requires IBM and HCL Licence Reseller Services to allow for the purchase of new licences, the re-instatement of licences and the renewal of annual subscription and support on the Department's current suite of licences
Criteria below
Quality criterion
-
Name:
A1 Tenderers must provide details of the tools available for managing licences and licence requests such as portals, dashboards and the processes in place for agreement management.
/
Weighting:
40
Quality criterion
-
Name:
A2 Tenderers must provide details of an account management team and a dedicated account manager.
/
Weighting:
30
Quality criterion
-
Name:
A3 Tenderers must provide details of their Customer Service including their Customer Service Representatives, Service Level Agreements and response timescales for orders
/
Weighting:
30
Quality criterion
-
Name:
B1 Tenderers must provide details of their presales services including but not limited to; understanding and analysing licence requirements, detailed knowledge of the product suite
/
Weighting:
75
Quality criterion
-
Name:
B2 Tenderers must provide details of their proposed aftersales service including but not limited to; ongoing support, on boarding, agreement management, expiry reminders, usage of licences, training
/
Weighting:
75
Quality criterion
-
Name:
B3 Contracting Authority requires expert licensing advice in relation to purchases, renewals and re-instatements. Tenderers must provide evidence to show how such advice was successfully provided
/
Weighting:
50
Cost criterion
-
Name:
C Cost
/
Weighting:
700
The procurement is related to a project and/or programme financed by European Union funds:
no