ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 14/09/2022

External Reference: 2022-236834

TED Reference: 2022/S 180-510173

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Central Bank of Ireland
N/A
PO Box 559
Dublin 1
New Wapping Street,
IE
Contact person: Anthony Flood
Telephone: +353 012246052
E-mail: anthony.flood@centralbank.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.centralbank.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/329

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Economic and financial affairs

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

IT Service Desk
Reference number:  2020P058
II.1.2)

Main CPV code

72253000  -  Helpdesk and support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Central Bank is appointing a company for the provision an IT service desk based at the Central Bank’s premises (subject to Covid-19 and related public health guidance), utilising the Central Bank’s service management toolsets.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  5000000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

72253000  -  Helpdesk and support services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

The Central Bank is appointing a company to provide an IT service desk based at the Central Bank’s premises (subject to Covid-19 and related public health guidance), utilising the Central Bank’s service management toolsets.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Resource Management Model  /  Weighting:  140
Quality criterion  -  Name:  Key Personnel  /  Weighting:  130
Quality criterion  -  Name:  Knowledge Management & Training  /  Weighting:  130
Quality criterion  -  Name:  Quality Assurance Management  /  Weighting:  100
Quality criterion  -  Name:  Service Delivery & Governance  /  Weighting:  180
Quality criterion  -  Name:  Service Implementation Plan  /  Weighting:  Pass/Fail
Price  -  Weighting:  320
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

The figure in sections II.1.7 and V.2.4 of this notice represents the Central Bank’s best estimate of the value of the services, but it is not possible to be definitive in this regard by virtue of the nature of the services. The final value may be higher or lower than this figure.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2021/S 209-547765

Section V: Award of contract

Contract No: 1

Title: IT Service Desk

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

18/08/2022
V.2.2)

Information about tenders

Number of tenders received:  2
Number of tenders received from SMEs:  1
Number of tenders received from tenderers from other EU Member States:  0
Number of tenders received from tenderers from non-EU Member States:  0
Number of tenders received by electronic means:  2
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

IT Alliance Group
IE 8257743 E
12C Joyce Way, Park West Business Park
Dublin
Dublin 12
IE
E-mail: Marie.McCarthy@italliancegroup.com
NUTS code:  IE -  IRELAND
Internet address: http://www.italliancegroup.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  5000000.00  EUR
Total value of the contract/lot:  5000000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

High Court
Inns Quay
Dublin
8
IE
E-mail: highcourtcentraloffice@courts.ie
Internet address: www.courts.ie

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
As set out at section 7 of the European Communities (Public Authorities’ Contracts) (Review Procedures) Regulations SI 130/2010, as amended