II.1)
Scope of the procurement
The supply and implementation of a SAAS Business customer data analytics solution and support services
Reference number:
SSCON5195
72000000
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IT services: consulting, software development, Internet and support
Services
II.1.4)
Short description
The Contracting Entity intends to procure a contract for the supply and implementation of a SAAS Business customer data analytics solution and support services.
The Contracting Entity intends to procure a SAAS solution to provide analytics for business data and support services. The purpose of this tender is to engage with a third-party provider who uses proprietary algorithms to gain insights from business customer data. The successful SAAS provider will be required to work with ESB business customers’ data to deliver insights back to the business. These insights may be delivered back to the customer via a variety of digital channels. In the first three years we envisage that this will include analysis of up to 60K customers’ data. In the following two years we expect this figure to reach 100K customers total.