Contract notice – utilities

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

Coras Iompair Eireann (CIE Utility)

N/A

Heuston Station

Dublin 8

Contact person: Richard Latimer

Telephone: +353 17031755

E-mail: Richard.Latimer@irishrail.ie

NUTS code: IE - IRELAND

Internet address(es):

Main address: http://www.cie.ie

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/339

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=193179&B=ETENDERS_SIMPLE

Additional information can be obtained from

the abovementioned address:

Tenders or requests to participate must be submitted

electronically via: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=193179&B=ETENDERS_SIMPLE

Tenders or requests to participate must be submitted

to the abovementioned address

I.6)

Main activity

Railway services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Procurement of a Managed Service Provider for CIE

Reference number: CIE 7756

II.1.2)

Main CPV code

72222300 - Information technology services

II.1.3)

Type of contract

Services

II.1.4)

Short description

CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard) from modern data centre facilities (to TIA-942 Tier3 or equivalent standard).
The Service Provider will be responsible for delivery of IT infrastructure projects during the term of the contract
This Managed Service Provider (MSP) will be responsible for the following elements but are not limited to: Storage Administration,
Backup Management , Standard Operations, Server/Client/Patch Management, WAN & LAN Operations, Site Support Services ,Monitoring,Services ,Reporting, Services ,Security Administration, Security Services -24/7.

II.1.5)

Estimated total value

Value excluding VAT: 25000000.00 EUR

II.1.6)

Information about lots

This contract is divided into lots: no

II.2)

Description

II.2.2)

Additional CPV code(s)

48700000 - Software package utilities

48800000 - Information systems and servers

48810000 - Information systems

48821000 - Network servers

72000000 - IT services: consulting, software development, Internet and support

72212214 - Network operating system software development services

72223000 - Information technology requirements review services

72267100 - Maintenance of information technology software

72315000 - Data network management and support services

72315200 - Data network management services

72511000 - Network management software services

72700000 - Computer network services

72710000 - Local area network services

72720000 - Wide area network services

II.2.3)

Place of performance

NUTS code: IE - IRELAND

II.2.4)

Description of the procurement

IT Managed Service Provider (MSP) contract renewal
This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.
• Backup Management –operate backup and restoration (DR) services for the CIÉ estate.
• Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.
• Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors.
• WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet)
• Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.
• Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.
• Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.
• Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate.
• Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).

II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)

Estimated value

Value excluding VAT: 20000000.00 EUR

II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: yes

Description of renewals:

contract for four years with an option to extend by up to 24 months and for an additional 24 months up to a maximum of 48 months at CIE’s discretion, subject to the terms and conditions of the Contract

II.2.10)

Information about variants

Variants will be accepted: no

II.2.11)

Information about options

Options: no

II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)

Additional information

Prior Indicative Notice for the procurement of a Managed Service Provider –

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions: List and brief description of conditions: For full details, please download a copy of the attached Pre-Qualification Questionnaire.

III.1.2)

Economic and financial standing

List and brief description of selection criteria:

List and brief description of selection criteria:
The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire (attached) which seeks company details; information on similar contracts undertaken with value, dates, locations and contact names for reference etc; applicants may be requested to provide supporting information such as balance sheets for the past three financial years.
For full details, please download a copy of the attached Pre-Qualification Questionnaire.

III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.4)

Objective rules and criteria for participation

List and brief description of rules and criteria: Minimum Qualification Criteria, turnover at 10 million and NOC and SOC capability.
Relevant Experience 60% Technical Statements 25% Technical Resources 10% Corporate Governance & Management Systems 5%

III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition

IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no

IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date: 13/08/2021

Local time: 12:00

IV.2.3)

Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 08/09/2021

IV.2.4)

Languages in which tenders or requests to participate may be submitted

English

IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 6 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement: no

VI.3)

Additional information

This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.
• Backup Management –operate backup and restoration (DR) services for the CIÉ estate.
• Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.
• Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors.
• WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet)
• Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.
• Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.
• Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.
• Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate.
• Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).

VI.4)

Procedures for review

VI.4.1)

Review body

Central Office of the High Court

Four Courts

Dublin

D07 N972

Telephone: +353 18886511

E-mail: HighCourtCentralOffice@courts.ie

Internet address: http://www.courts.ie

Contract notice - utilities

Information