ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 11/06/2021

Expire date: 13/07/2021

External Reference: 2021-270638

TED Reference: 2021/S 115-302234

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Mental Health Commission
N/A
Waterloo Exchange
Dublin 4
Waterloo Road
IE
Contact person: Mark Phillips
Telephone: +353 16362400
E-mail: Mark.phillips@mhcirl.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://mhcirl.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1137

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=190839&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=190839&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Regional or local agency/office
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Single Party Framework for the Provision of ICT External Support Services for the Mental Health Commission
Reference number:  MHC/ ICT/ 12/06/2021
II.1.2)

Main CPV code

71356300  -  Technical support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives of the ICT External Support Service will include but are not limited to:
o Support and management of the Commission’s infrastructure
o Proactive monitoring of servers, firewalls, switches, and intrusion detection
o Provide day to day user support (Monday to Friday 8am – 6pm)
The aim of this tendering process is to appoint one provider only to support and manage all of the Commission’s infrastructure.
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

71356300  -  Technical support services
72253000  -  Helpdesk and support services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives of the ICT External Support Service will include but are not limited to:
o Support and management of the Commission’s infrastructure
o Proactive monitoring of servers, firewalls, switches, and intrusion detection
o Provide day to day user support (Monday to Friday 8am – 6pm)
The aim of this tendering process is to appoint one provider only to support and manage all of the Commission’s infrastructure.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 0.01  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:  
Contract duration 24 months with an option to extend for a further 24 months in increments of 12 months.
Estimated value of contract outlined in the Request for Tender
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.12)

Information about electronic catalogues

Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

N/A

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  As outlined in the tender
III.1.2)

Economic and financial standing

List and brief description of selection criteria:  
As outlined in the tender
Minimum level(s) of standards possibly required:  
As outlined in the tender
III.1.3)

Technical and professional ability

List and brief description of selection criteria:  
As outlined in the tender
Minimum level(s) of standards possibly required:  
As outlined in the tender
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

Contract performance will be measured and managed by way of agreed SLA's and KPI's and will be in line with the contract terms (attached)

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  13/07/2021
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until:  01/08/2022
IV.2.7)

Conditions for opening of tenders

Date:  13/07/2021
Local time:  12:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  yes
Estimated timing for further notices to be published:  
2023 / 2025
VI.4)

Procedures for review

VI.4.1)

Review body

Court Service of Ireland
Inns Quay
Dublin
7
IE