ETENDERS

Contract award notice - utilities

Information

Published

Date of dispatch of this notice: 17/05/2021

External Reference: 2021-250762

TED Reference: 2021/S 098-259608

Contract award notice - utilities

Contract award notice – utilities

Results of the procurement procedure

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

Iarnród Eireann-Irish Rail
IE 4812851 O
Connolly Station,
Dublin
Dublin
IE
Contact person: Lynda Archbold
E-mail: lynda.archbold@irishrail.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.irishrail.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/433

I.6)

Main activity

Railway services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Emergency Call Centre - Incident Room
Reference number:  7569
II.1.2)

Main CPV code

79430000  -  Crisis management services
II.1.3)

Type of contract

Services
II.1.4)

Short description

Iarnród Éireann IÉ are required under EU & Irish legislation to have in place a Safety Management System which includes the ability to initiate and operate an Emergency Call Centre (Incident Room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be used in the provision of information to the public relating to the incident. Trained staff manning the centre must be able to categorise and prioritise calls from - Relatives of travelling passengers, Staff and general public, liaise with emergency services receiving and passing of incident updates and assist distressed callers and communicate information in an effective manner.
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

79512000  -  Call centre
79430000  -  Crisis management services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

Iarnród Éireann IÉ are required under EU & Irish legislation to have in place a Safety Management System which includes the ability to initiate and operate an Emergency Call Centre (Incident Room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be used in the provision of information to the public relating to the incident. Trained staff manning the centre must be able to categorise and prioritise calls from - Relatives of travelling passengers, Staff and general public, liaise with emergency services receiving and passing of incident updates and assist distressed callers and communicate information in an effective manner. While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to attract competition.
II.2.5)

Award criteria ( Agree to publish? yes )

Criteria below
Quality criterion  -  Name:  Quality of the proposed methodology for delivery of services  /  Weighting:  30
Quality criterion  -  Name:  Account Management and Quality of the relevant experience of the proposed team  /  Weighting:  20
Cost criterion  -  Name:  Total Cost for the Provision of Services  /  Weighting:  50
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to attract competition.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2020/S 172-416725

Section V: Award of contract

Contract No: 1

Title: Emergency Call Centre - Incident Room

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

30/04/2021
V.2.3)

Name and address of the contractor ( Agree to publish? yes )

Cuttle Consulting Limited
Roscommon
IE
NUTS code:  IE -  IRELAND

The contractor is an SME : yes

Section VI: Complementary information

VI.3)

Additional information

While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to attract competition.
VI.4)

Procedures for review

VI.4.1)

Review body

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie

VI.4.2)

Body responsible for mediation procedures

The High Court
Dublin
IE

VI.4.4)

Service from which information about the review procedure may be obtained

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie