ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 14/05/2021

External Reference: 2021-288493

TED Reference: 2021/S 096-251433

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

National Transport Authority
N/A
Dun Sceine
Harcourt Lane
Iveagh Court
IE
Contact person: Orlagh McGowan
Telephone: +353 18798300
E-mail: Orlagh.McGowan@nationaltransport.ie
Fax: +353 18798333
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: www.nationaltransport.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149

I.4)

Type of the contracting authority

National or federal agency/office
I.5)

Main activity

Other activity:  Transport

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of Contact Management and Business Administration Services
Reference number:  JAN182943-2020
II.1.2)

Main CPV code

79512000  -  Call centre
II.1.3)

Type of contract

Services
II.1.4)

Short description

The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information Provision Service;
• Service Category 2: Booking Service;
• Service Category 3: Business Analysis & Administration Support Service;
• Service Category 4: Back Office Administration & Fulfilment Service; and
• Service Category 5: General Reception Call Services.
Further details are provided in the procurement documents attached to the contract notice.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  7495240.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

64214200  -  Telephone switchboard services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
79342300  -  Customer services
79342320  -  Customer-care services
79500000  -  Office-support services
79510000  -  Telephone-answering services
79511000  -  Telephone operator services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information Provision Service;
• Service Category 2: Booking Service;
• Service Category 3: Business Analysis & Administration Support Service;
• Service Category 4: Back Office Administration & Fulfilment Service; and
• Service Category 5: General Reception Call Services.
Further details are provided in the procurement documents attached to the contract notice.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Transition of Services  /  Weighting:  10
Quality criterion  -  Name:  Performance of Services  /  Weighting:  30
Quality criterion  -  Name:  Recruitment, Training and Quality Assurance  /  Weighting:  15
Quality criterion  -  Name:  Security of Data & Business Continuity  /  Weighting:  10
Quality criterion  -  Name:  Key Personnel  /  Weighting:  5
Price  -  Weighting:  30
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2021/S 011-022466
IV.2.9)

Information about termination of call for competition in the form of a prior information notice

The contracting authority will not award any further contracts based on the above prior information notice

Section V: Award of contract

Contract No: 1

Title: Provision of Contact Management and Business Administration Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

07/05/2021
V.2.2)

Information about tenders

Number of tenders received:  7
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

SGS Ireland Limited
Hazel House Millennium Park
Naas
W91 PXP3
IE
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  7495240.00  EUR

Section VI: Complementary information

VI.3)

Additional information

The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them. Any contract award will be subject to a number of preconditions, including production of a current tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurement documents for further information.
VI.4)

Procedures for review

VI.4.1)

Review body

High Court of Ireland
Four Courts, Ground Floor (East Wing), Inns Qua
Dublin
7
IE
Telephone: +353 18886000
E-mail: highcourtcentraloffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).