Date of dispatch of this notice: 12/02/2021
External Reference: 2021-246770
TED Reference: 2021/S 033-083243
Corrigendum
Information
Published
Corrigendum
Corrigendum
Notice for changes or additional information
Services
Directive 2014/24/EU
Section I: Contracting authority/entity
I.1)
Name and addresses
National Transport Authority
N/A
Dun Sceine
Harcourt Lane
Iveagh Court
IE
Contact person:
Orlagh McGowan
Telephone:
+353 18798300
Fax:
+353 18798333
Internet address(es):
Main address:
www.nationaltransport.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Provision of Contact Management and Business Administration Services
Reference number:
JAN182943-2020
II.1.2)
Main CPV code
79512000
-
Call centre
II.1.3)
Type of contract
Services
II.1.4)
Short description
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information Provision Service;
• Service Category 2: Booking Service;
• Service Category 3: Business Analysis & Administration Support Service;
• Service Category 4: Back Office Administration & Fulfilment Service; and
• Service Category 5: General Reception Call Services.
Further details are provided in the procurement documents attached to this contract notice.
• Service Category 1: Information Provision Service;
• Service Category 2: Booking Service;
• Service Category 3: Business Analysis & Administration Support Service;
• Service Category 4: Back Office Administration & Fulfilment Service; and
• Service Category 5: General Reception Call Services.
Further details are provided in the procurement documents attached to this contract notice.
Section VI: Complementary information
VI.6)
Original notice reference
Notice number in the OJ S: 2021/S 011-022466
Section VII: Changes
VII.1)
Information to be changed or added
VII.1.2)
Text to be corrected in the original notice
Section number:
IV.2.2
Place of text to be modified:
Time limit for receipt of tenders or requests to participate
Instead of:
Date:
17/02/2021
Local time:
12:00
Read:
Date:
26/02/2021
Local time:
12:00
Section number:
IV.2.6
Place of text to be modified:
Minimum time frame during which the tenderer must maintain the tender
Instead of:
Date:
16/08/2021
Read:
Date:
25/08/2021
Section number:
IV.2.7
Place of text to be modified:
Conditions for opening of tenders
Instead of:
Date:
17/02/2021
Local time:
12:00
Read:
Date:
26/02/2021
Local time:
12:00