Date of dispatch of this notice: 01/02/2021
External Reference: 2021-274615
TED Reference: 2021/S 025-061327
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
HEAnet CLG
Dublin 1
IE
Contact person:
HEAnet Tenders Team
E-mail:
tenders@heanet.ie
Internet address(es):
Main address:
http://www.heanet.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1118
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Education
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Information Technology Service Management Toolset
Reference number:
2020/S 204-496459
II.1.2)
Main CPV code
72250000
-
System and support services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.1.6)
Information about lots
This contract is divided into lots:
yes
II.1.7)
Total value of the procurement
Value excluding VAT:
2000000.00
EUR
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
1 Freshworks solution or equivalent
II.2.2)
Additional CPV code(s)
48000000
-
Software package and information systems
48219300
-
Administration software package
48331000
-
Project management software package
48420000
-
Facilities management software package and software package suite
48421000
-
Facilities management software package
48422000
-
Software package suites
48451000
-
Enterprise resource planning software package
48517000
-
IT software package
48810000
-
Information systems
48900000
-
Miscellaneous software package and computer systems
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
United Kingdom
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
2 Manageengine solution or equivalent
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
Ireland
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
3 Teamwork solution or equivalent
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
Ireland
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
4 TOPdesk solution or equivalent
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
United Kingdom
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
5 Jira solution or equivalent
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
Ireland
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
6 ServiceNow solution or equivalent
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
Ireland
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
7 Axios solution or equivalent
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
United Kingdom
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
8 POB solution or equivalent
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
United Kingdom
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
9 Ivanti solution or equivalent
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
United Kingdom
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
10 IBM solution or equivalent
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
Ireland
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
11 Micro Focus solution or equivalent
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
Ireland
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Information Technology Service Management Toolset
Lot No:
12 ITSM tool set solutions not listed above
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
II.2.3)
Place of performance
Main site or place of performance:
Ireland
II.2.4)
Description of the procurement
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
ITIL Alignment
/
Weighting:
10%
Quality criterion
-
Name:
Integration, Professional and Training services
/
Weighting:
5%
Quality criterion
-
Name:
Onboarding services and Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Support
/
Weighting:
10%
Quality criterion
-
Name:
Upgrade, Release Management and Innovation
/
Weighting:
10%
Quality criterion
-
Name:
Functional/Technical fit
/
Weighting:
30%
Cost criterion
-
Name:
Cost
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 204-496459
Section V: Award of contract
Contract No: 1
Lot No: 6
Title: ServiceNow solution or equivalent
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
11/01/2021
V.2.2)
Information about tenders
Number of tenders received:
2
Number of tenders received by electronic means:
2
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Unifii
London
UK
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
500000.00
EUR
Section V: Award of contract
Contract No: 3
Lot No: 7
Title: Axios solution or equivalent
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
11/01/2021
V.2.2)
Information about tenders
Number of tenders received:
1
Number of tenders received by electronic means:
1
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Axios Systems
Edinburgh
UK
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
500000.00
EUR
Section V: Award of contract
Contract No: 5
Lot No: 12
Title: ITSM Toolset solutions not listed in other Lots
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
11/01/2021
V.2.2)
Information about tenders
Number of tenders received:
3
Number of tenders received by electronic means:
3
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
iService Solutions
Swindon
UK
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
500000.00
EUR
Total value of the contract/lot:
500000.00
EUR
Section V: Award of contract
Contract No: 4
Lot No: 9
Title: Ivanti solution or equivalent
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
11/01/2021
V.2.2)
Information about tenders
Number of tenders received:
1
Number of tenders received by electronic means:
1
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Ivanti
Bracknell
UK
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
500000.00
EUR
Total value of the contract/lot:
500000.00
EUR
Section V: Award of contract
Contract No: 2
Lot No: 6
Title: ServiceNow solution or equivalent
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
11/01/2021
V.2.2)
Information about tenders
Number of tenders received:
2
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Client Solutions
Dublin
IE
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
500000.00
EUR
Total value of the contract/lot:
500000.00
EUR
Section V: Award of contract
Contract No: 6
Lot No: 12
Title: ITSM Toolset solutions not listed in other Lots
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
11/01/2021
V.2.2)
Information about tenders
Number of tenders received:
3
Number of tenders received by electronic means:
3
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Xcession Ltd
Hampshire
UK
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
500000.00
EUR
Total value of the contract/lot:
500000.00
EUR
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
High Court
Dublin 7
IE