ETENDERS

Corrigendum

Information

Published

Date of dispatch of this notice: 19/01/2021

External Reference: 2021-237589

TED Reference: 2021/S 015-034099

Corrigendum

Corrigendum

Notice for changes or additional information

Services

Directive 2014/24/EU

Section I: Contracting authority/entity

I.1)

Name and addresses

National Transport Authority
N/A
Dun Sceine
Harcourt Lane
Iveagh Court
IE
Contact person: Orlagh McGowan
Telephone: +353 18798300
E-mail: Orlagh.McGowan@nationaltransport.ie
Fax: +353 18798333
Internet address(es):
Main address: www.nationaltransport.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of Contact Centre Services (Located On The Island Of Ireland) Including Associated Software Solutions
Reference number:  DEC181293-2020
II.1.2)

Main CPV code

79512000  -  Call centre
II.1.3)

Type of contract

Services
II.1.4)

Short description

The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: to own and drive the mobilisation of the new CCC and transition of the existing customer contact capabilities to a CCC; to deliver a solution set to enable the CCC to meet its desired business outcomes and enable the CCC to meet business SLAs & KPIs; to manage the running of the CCC and corresponding processes and systems to support all customer interaction; to drive continuous improvement across the CCC to maximise customer experience & efficiency; to achieve & maintain compliance in relation to PCI, GDPR, Irish language and security standards; to manage operational risks; and to enable the NTA to meet its accessibility requirements. Further details are provided in the pre-qualification documents attached to this contract notice.

Section VI: Complementary information

VI.6)

Original notice reference

Notice number in the OJ S: 2020/S 243-602078

Section VII: Changes

VII.1)

Information to be changed or added

VII.1.2)

Text to be corrected in the original notice

Section number:  IV.2.2
Place of text to be modified:  Time limit for receipt of tenders or requests to participate
Instead of:  
Date:  25/01/2021
Local time:  12:00
Read:  
Date:  01/02/2021
Local time:  12:00