Date of dispatch of this notice: 08/12/2020
External Reference: 2020-265451
TED Reference: 2020/S 242-598989
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Dublin City Council
N/A
Civic Offices, Wood Quay
Dublin 8
Dublin
IE
Contact person:
Jannette Fitzpatrick
Telephone:
+353 012225372
Internet address(es):
Main address:
http://www.dublincity.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/267
I.4)
Type of the contracting authority
Regional or local authority
I.5)
Main activity
General public services
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
For the Provision of Customer Portal and CRM Platform
Reference number:
Customer Portal
II.1.2)
Main CPV code
72500000
-
Computer-related services
II.1.3)
Type of contract
Services
II.1.4)
Short description
Dublin City Council proposes to establish a Single Party Framework Agreement for the provision of a Customer Portal and CRM Platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of three years with an option to extend for up to 12 months with a maximum of two such extensions, at the sole discretion of DCC, under the same terms and conditions, based on annual reviews of operations.
For the avoidance of all doubt, the maximum Framework Agreement Term is four years, however contracts may be awarded which extend beyond the lifetime of the Framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, DCC reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
For the avoidance of all doubt, the maximum Framework Agreement Term is four years, however contracts may be awarded which extend beyond the lifetime of the Framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, DCC reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
1199392.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
72000000
-
IT services: consulting, software development, Internet and support
72500000
-
Computer-related services
II.2.3)
Place of performance
Main site or place of performance:
Dublin City Council Administrative Area
II.2.4)
Description of the procurement
Dublin City Council proposes to establish a Single Party Framework Agreement for the provision of a Customer Portal and CRM Platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of three years with an option to extend for a period of up to 12 months with a maximum of two such extensions, at the sole discretion of Dublin City Council, under the same terms and conditions, based on annual reviews of operations.
For the avoidance of all doubt, the maximum Framework Agreement Term is four years, however contracts may be awarded which extend beyond the lifetime of the Framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, Dublin City Council reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
An initial contract will be awarded for an externally-hosted customer relationship management system
Please see tender document for further details.
For the avoidance of all doubt, the maximum Framework Agreement Term is four years, however contracts may be awarded which extend beyond the lifetime of the Framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, Dublin City Council reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
An initial contract will be awarded for an externally-hosted customer relationship management system
Please see tender document for further details.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Criterion B Functional and Technical Requirements
/
Weighting:
43
Quality criterion
-
Name:
Criterion C Security, Technology and Hosting
/
Weighting:
14
Quality criterion
-
Name:
Criterion D Implementation Services and Project Management
/
Weighting:
7
Quality criterion
-
Name:
Criterion E Support and Maintenance Services
/
Weighting:
3
Quality criterion
-
Name:
Criterion F Added Value
/
Weighting:
3
Cost criterion
-
Name:
Criterion A Ultimate Cost
/
Weighting:
30
II.2.11)
Information about options
Options:
yes
Description of options:
3 years with an option to extend for a period of up to 12 months
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie RFT 166157
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 043-102012
Section V: Award of contract
Contract No: 1
Title: For the Provision of Customer Portal and CRM Platform
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
08/12/2020
V.2.2)
Information about tenders
Number of tenders received:
11
Number of tenders received by electronic means:
11
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Granicus-Firmstep
792638878
15 Worship Street
London
EC2A 2DT
UK
Telephone:
+44 8454672971
E-mail:
richardadams@firmstep.com
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
1199392.00
EUR
Section VI: Complementary information
VI.3)
Additional information
Additional Information – Dublin City Council
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. The framework agreement is primarily for use by the Environment & Transportation Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7. Emailed/faxed/late tenders will not be accepted. Tenders may be submitted in English or in the Irish language.
8. All queries regarding this tender must be submitted through the etenders messaging facility, RFT ID 166157 Queries must be in question format. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie. The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 16th March 2020 at 12 noon to enable issue of responses to all interested parties.
9. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. The framework agreement is primarily for use by the Environment & Transportation Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7. Emailed/faxed/late tenders will not be accepted. Tenders may be submitted in English or in the Irish language.
8. All queries regarding this tender must be submitted through the etenders messaging facility, RFT ID 166157 Queries must be in question format. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie. The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 16th March 2020 at 12 noon to enable issue of responses to all interested parties.
9. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court
Chief Registrar, High Court, Inns Quay
Dublin
Dublin 7
IE
Telephone:
+353 18886000
E-mail:
HighCourtCentralOffice@courts.ie
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
Please consult your solicitor.