Date of dispatch of this notice: 16/12/2020
Expire date: 25/01/2021
External Reference: 2020-212804
TED Reference: 2020/S 248-617741
Contract notice
Information
Published
Contract notice
Contract notice
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Enterprise Ireland
N/A
The Plaza
Dublin 3
East Point Business
IE
Contact person:
Greenville on behalf of Enterprise Ireland
Telephone:
+353 14020114
E-mail:
enterprise-ireland@greenville.ie
Internet address(es):
Main address:
http://www.enterprise-ireland.com
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/434
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=179544&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
Tenders or requests to participate must be submitted
electronically via:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=179544&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Economic and financial affairs
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Tender for the Establishment of six Multi-Party framework agreements for the development and delivery of Sales and Marketing Training for Enterprise Ireland in Lots 1- 5
Reference number:
2020/24
II.1.2)
Main CPV code
80532000
-
Management training services
II.1.3)
Type of contract
Services
II.1.4)
Short description
Enterprise Ireland proposes to engage in a competitive process for the establishment of a number of multi-party framework agreements for the development and delivery of sales and marketing Training for Enterprise Ireland in five lots.
For clarity,
Lots 1 – 5 will be for the development and delivery of sales and marketing training
Lot 1 – Training in Continuous Intelligence Gathering and Customer Value Proposition
Lot 2 – Training in Sales Process and Route to Market
Lot 3 – Training in External and Internal Communications
Lot 4 – Training in Managing Resources in a Sales Context– both People and Financial
Lot 5 – Training in Future Planned Sales and Marketing requirements, including Managed Learning providers. The members of lots 1 to 4 will automatically be appointed to lot 5
For clarity,
Lots 1 – 5 will be for the development and delivery of sales and marketing training
Lot 1 – Training in Continuous Intelligence Gathering and Customer Value Proposition
Lot 2 – Training in Sales Process and Route to Market
Lot 3 – Training in External and Internal Communications
Lot 4 – Training in Managing Resources in a Sales Context– both People and Financial
Lot 5 – Training in Future Planned Sales and Marketing requirements, including Managed Learning providers. The members of lots 1 to 4 will automatically be appointed to lot 5
II.1.5)
Estimated total value
Value excluding VAT: 290000.00
EUR
II.1.6)
Information about lots
This contract is divided into lots:
yes
Tenders may be submitted for
all lots
II.2)
Description
II.2.1)
Title
Lot 1 – Training in Continuous Intelligence Gathering and Customer Value Proposition
Lot No:
1
II.2.2)
Additional CPV code(s)
80000000
-
Education and training services
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80521000
-
Training programme services
80522000
-
Training seminars
80531000
-
Industrial and technical training services
80531100
-
Industrial training services
II.2.3)
Place of performance
Main site or place of performance:
D03 E5R6
II.2.4)
Description of the procurement
Lot 1 - Continuous Intelligence Gathering and Customer Value Proposition (Masterclass in Customer Value Proposition)
Intelligence gathering is at the core of good business decision making. Enterprise Ireland seeks to give clients the habit of distilling knowledge from information in a systematic, ongoing, team-based manner.
Customer Value Proposition is looking at what your product or services offer and describing it in a way that client’s value. It is linked to Intelligence gathering as without knowing clients you cannot know articulate how best to meet their needs. Without knowing competitors, it is impossible to describe how the offer proposed is better.
Intelligence gathering is at the core of good business decision making. Enterprise Ireland seeks to give clients the habit of distilling knowledge from information in a systematic, ongoing, team-based manner.
Customer Value Proposition is looking at what your product or services offer and describing it in a way that client’s value. It is linked to Intelligence gathering as without knowing clients you cannot know articulate how best to meet their needs. Without knowing competitors, it is impossible to describe how the offer proposed is better.
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)
Estimated value
Value excluding VAT: 475000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
24
This contract is subject to renewal:
yes
Description of renewals:
The framework agreements will be for two (2) years, with the option to extend on an annual basis for periods of one (1) year, subject to a maximum of five (5) years subject to satisfactory performance, business needs, and budgetary constraints.
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 181524.
II.2)
Description
II.2.1)
Title
Lot 2 – Training in Sales Process and Route to Market
Lot No:
2
II.2.2)
Additional CPV code(s)
80000000
-
Education and training services
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80521000
-
Training programme services
80522000
-
Training seminars
80531000
-
Industrial and technical training services
80531100
-
Industrial training services
II.2.3)
Place of performance
Main site or place of performance:
D03 E5R6
II.2.4)
Description of the procurement
Lot 2 - Sales Process and Route to Market – (Masterclass in Digital Lead Generation and Pipeline Management)
Identifying the optimal way of reaching clients (Route to Market), and then repeatably making sales through this channel is key (Sales Process). Both build on Market Intel / Value Prop and rely on having the right resources in place.
Example workshops that could be run under this lot include Virtual selling, Inbound marketing strategies, Lead Generation and Sales Pipeline Management, Partnering, leveraging investments in CRM (software for managing Customer Relationships), leveraging Retail channels and Digital B2C (Business to Consumer) selling, working with a Multinational selling Platforms (such as Amazon or E Bay).
Identifying the optimal way of reaching clients (Route to Market), and then repeatably making sales through this channel is key (Sales Process). Both build on Market Intel / Value Prop and rely on having the right resources in place.
Example workshops that could be run under this lot include Virtual selling, Inbound marketing strategies, Lead Generation and Sales Pipeline Management, Partnering, leveraging investments in CRM (software for managing Customer Relationships), leveraging Retail channels and Digital B2C (Business to Consumer) selling, working with a Multinational selling Platforms (such as Amazon or E Bay).
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)
Estimated value
Value excluding VAT: 475000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
24
This contract is subject to renewal:
yes
Description of renewals:
The framework agreements will be for two (2) years, with the option to extend on an annual basis for periods of one (1) year, subject to a maximum of five (5) years subject to satisfactory performance, business needs and budgetary constraints.
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 181524
II.2)
Description
II.2.1)
Title
Lot 3 – Training in External and Internal Communications
Lot No:
3
II.2.2)
Additional CPV code(s)
80000000
-
Education and training services
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80521000
-
Training programme services
80522000
-
Training seminars
80531000
-
Industrial and technical training services
80531100
-
Industrial training services
II.2.3)
Place of performance
Main site or place of performance:
D03 E5R6
II.2.4)
Description of the procurement
Lot 3 – External and Internal Communication – (Masterclass in Virtual Selling)
It is worthless to have a great proposition, if clients don’t know about it (External Communications). Without Internal Communications, the team will not understand the importance of their role, nor the part they have to play in the overall process.
Building on the information from the other areas, example workshops that could be run under this lot include, Intercultural Communication, Digital Marketing and SEO (Search Engine optimisation), Effective SME PR (Public Relations) and brand awareness, Selling and pitching skills (both virtual and face to face)
It is worthless to have a great proposition, if clients don’t know about it (External Communications). Without Internal Communications, the team will not understand the importance of their role, nor the part they have to play in the overall process.
Building on the information from the other areas, example workshops that could be run under this lot include, Intercultural Communication, Digital Marketing and SEO (Search Engine optimisation), Effective SME PR (Public Relations) and brand awareness, Selling and pitching skills (both virtual and face to face)
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)
Estimated value
Value excluding VAT: 475000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
12
This contract is subject to renewal:
yes
Description of renewals:
The framework agreements will be for two (2) years, with the option to extend on an annual basis for periods of one (1) year, subject to a maximum of five (5) years subject to satisfactory performance, business needs and budgetary constraints.
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 181524
II.2)
Description
II.2.1)
Title
Lot 4 – Training in Managing Resources in a Sales Context– both People and Financial
Lot No:
4
II.2.2)
Additional CPV code(s)
80000000
-
Education and training services
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80521000
-
Training programme services
80522000
-
Training seminars
80531000
-
Industrial and technical training services
80531100
-
Industrial training services
II.2.3)
Place of performance
Main site or place of performance:
D03 E5R6
II.2.4)
Description of the procurement
Lot 4 - Managing Resources in a Sales Context– both People and Financial (Masterclass in Digital Product Management)
Without the people to execute Sales and Marketing plans nothing will happen. Without Financial plans in place, showing a return on investment, no hires will be made. And when making hires, getting the right people and aligning the entire company towards Sales and Marketing goals is crucial.
Example workshops that could be run under this lot include Digital Product Management, Sales Forecasting, Strategic planning for Sales and Marketing, Effective Sales Team Management and Meetings, and the hiring of Sales and Marketing people and teams, how to manage an overseas presence (team) but also a Strategic view of the Sales function e.g. decisions on which markets to prioritize and why.
Without the people to execute Sales and Marketing plans nothing will happen. Without Financial plans in place, showing a return on investment, no hires will be made. And when making hires, getting the right people and aligning the entire company towards Sales and Marketing goals is crucial.
Example workshops that could be run under this lot include Digital Product Management, Sales Forecasting, Strategic planning for Sales and Marketing, Effective Sales Team Management and Meetings, and the hiring of Sales and Marketing people and teams, how to manage an overseas presence (team) but also a Strategic view of the Sales function e.g. decisions on which markets to prioritize and why.
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)
Estimated value
Value excluding VAT: 475000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
24
This contract is subject to renewal:
yes
Description of renewals:
The framework agreements will be for two (2) years, with the option to extend on an annual basis for periods of one (1) year, subject to a maximum of five (5) years subject to satisfactory performance, business needs and budgetary constraints.
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 181524
II.2)
Description
II.2.1)
Title
Lot 5 – Training in Future Planned Sales and Marketing requirements, incl. Managed Learning provid
Lot No:
5
II.2.2)
Additional CPV code(s)
80000000
-
Education and training services
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80521000
-
Training programme services
80522000
-
Training seminars
80531000
-
Industrial and technical training services
80531100
-
Industrial training services
II.2.3)
Place of performance
Main site or place of performance:
D03 E5R6
II.2.4)
Description of the procurement
ot 5 - Future Planned Sales and Marketing Training (to be defined), including Managed Learning providers.
Due to the nature of the area of Sales and Marketing training across all sectors, it is not possible at this time to identify all areas of training for the duration of the framework. As a result, lot 5 will be for all training requirements that have not yet been identified.
This section also includes services from Managed Learning providers to source subject matter experts and support their creating and delivery of Sales and Marketing training.
Due to the nature of the area of Sales and Marketing training across all sectors, it is not possible at this time to identify all areas of training for the duration of the framework. As a result, lot 5 will be for all training requirements that have not yet been identified.
This section also includes services from Managed Learning providers to source subject matter experts and support their creating and delivery of Sales and Marketing training.
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)
Estimated value
Value excluding VAT: 900000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
24
This contract is subject to renewal:
yes
Description of renewals:
The framework agreements will be for two (2) years, with the option to extend on an annual basis for periods of one (1) year, subject to a maximum of five (5) years subject to satisfactory performance, business needs, and budgetary constraints.
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 181524
Section III: Legal, economic, financial and technical information
III.1)
Conditions for participation
III.1.1)
Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
As stated in procurement documents available to download from www.etenders.gov.ie using RFT ID 181524
III.1.2)
Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)
Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)
Conditions related to the contract
III.2.2)
Contract performance conditions
As stated in procurement documents available to download from www.etenders.gov.ie using RFT ID 181524
III.2.3)
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement:
40
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.2)
Time limit for receipt of tenders or requests to participate
Date:
25/01/2021
Local time:
12:00
IV.2.4)
Languages in which tenders or requests to participate may be submitted
English
IV.2.6)
Minimum time frame during which the tenderer must maintain the tender
Duration in months
: 12
(from the date stated for receipt of tender)
IV.2.7)
Conditions for opening of tenders
Date:
25/01/2021
Local time:
13:00
Place:
Virtually as a result of Covid 19 Restrictions. Or if possible in the Offices Of Enterprise Ireland.
Information about authorised persons and opening procedure:
Two members of the Enterprise Ireland Procurement Team.
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.3)
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
2) Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to respond electronically to the competition. There is a maximum upload limit of 2GB per document on etenders. Documents larger than this should be divided into smaller files prior to upload or zipped.
3) Should you experience difficulty when uploading documents please contact the eTenders Support Desk for technical assistance. Email etenders@eu-supply.com or Telephone: 353 (0) 21 243 92 77 (09:00am – 17:30pm GMT)
4) All queries regarding this tender requirement or process must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie (RFT ID:145645) as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie The details of the person making a query will not be disclosed when circulating the response
5) This is the sole call for competition for this contract/framework.
6) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
7) Contract award will be subject to the approval of the competent authorities.
8) It will be a condition of award that the successful tenderer is and remains tax compliant.
9) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
10) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
11) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
2) Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to respond electronically to the competition. There is a maximum upload limit of 2GB per document on etenders. Documents larger than this should be divided into smaller files prior to upload or zipped.
3) Should you experience difficulty when uploading documents please contact the eTenders Support Desk for technical assistance. Email etenders@eu-supply.com or Telephone: 353 (0) 21 243 92 77 (09:00am – 17:30pm GMT)
4) All queries regarding this tender requirement or process must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie (RFT ID:145645) as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie The details of the person making a query will not be disclosed when circulating the response
5) This is the sole call for competition for this contract/framework.
6) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
7) Contract award will be subject to the approval of the competent authorities.
8) It will be a condition of award that the successful tenderer is and remains tax compliant.
9) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
10) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
11) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court
Inns Quay
Dublin 7
IE
Telephone:
+353 18886000
E-mail:
highcourtcentraloffice@courts.ie
Fax:
+353 18886000
Internet address:
www.courts.ie
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
The contract / framework is covered by the application of the Remedies Directive and the relevant standstill period applied at time of notification.