ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 17/10/2020

Expire date: 17/11/2020

External Reference: 2020-284011

TED Reference: 2020/S 204-496620

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

National Council for Special Education
N/A
1 - 2 Mill Street
Trim
IE
Contact person: Rowan Dardis
Telephone: +353 16033269
E-mail: rowan.dardis@ncse.ie
Internet address(es):
Main address: http://www.ncse.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/556

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176016&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176016&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

National or federal agency/office
I.5)

Main activity

Education

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of a Case Management System
Reference number:  Case Management System
II.1.2)

Main CPV code

72313000  -  Data capture services
II.1.3)

Type of contract

Services
II.1.4)

Short description

Provision of a Case Management System for NCSE
The NCSE provide support to almost 4,000 schools in the Republic of Ireland. NCSE are looking to procure an online Case Management System that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own Customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a unique ticket number. The Case Management System will also have an Admin portal, where NCSE staff(agents) will receive the support tickets submitted by the school. These tickets will be automatically assigned to them based on information submitted by the school when the school raises the support ticket. These staff(agents) will then process the support ticket and feedback to the school using the Case Management System before closing the support ticket.
II.1.5)

Estimated total value

Value excluding VAT: 250000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

48611000  -  Database software package
48612000  -  Database-management system
72250000  -  System and support services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72314000  -  Data collection and collation services
72316000  -  Data analysis services
72317000  -  Data storage services
72318000  -  Data transmission services
72322000  -  Data management services
II.2.3)

Place of performance

Main site or place of performance:  
Trim
II.2.4)

Description of the procurement

Provision of Case Management System to NCSE
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 250000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:  
The Contracting Authority reserves the right to extend the term of the contract for a period of 1 year with a maximum of 2 such extensions on the same terms and conditions, subject to the Contracting Authority's obligations at law.
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

Provision of Case Management System to NCSE

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  17/11/2020
Local time:  18:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.7)

Conditions for opening of tenders

Date:  17/11/2020
Local time:  18:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

The High Court of Ireland
Dublin
IE

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Please consult with your own legal advisors