ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 17/10/2020

Expire date: 16/11/2020

External Reference: 2020-270432

TED Reference: 2020/S 198-480296

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Office of the Ombudsman
N/A
6 Earlsfort Terrace
Dublin
Dublin 2
IE
Contact person: Ciaran O Donohoe
Telephone: +353 16395690
E-mail: ciaran.odonohoe@ombudsman.ie
Internet address(es):
Main address: https://www.ombudsman.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/464

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175401&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175401&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

National or federal agency/office
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman
II.1.2)

Main CPV code

72590000  -  Computer-related professional services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Office of the Ombudsman requires:
1. Support and maintenance of its CRM Dynamics Environment, based on agreed SLA
2. CRM Dynamics development services on an agreed drawdown days’ basis for: (i) Development and enhancement of current environment; (ii) Planned upgrades to the existing environment; (iii) Patching of the environments;(iv) Integration to our records management system (SharePoint) and websites as required; and, (v) Advice and skills transfer to Ombudsman ICT Staff
II.1.5)

Estimated total value

Value excluding VAT: 400000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72910000  -  Computer back-up services
II.2.3)

Place of performance

Main site or place of performance:  
Dublin 2 D02 W773
II.2.4)

Description of the procurement

The Office of the Ombudsman requires:
1. Support and maintenance of its CRM Dynamics Environment, based on agreed SLA
2. CRM Dynamics development services on an agreed drawdown days’ basis for: (i) Development and enhancement of current environment; (ii) Planned upgrades to the existing environment; (iii) Patching of the environments; (iv) Integration to our records management system (SharePoint) and websites as required; and, (v) Advice and skills transfer to Ombudsman ICT Staff.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 400000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 39
This contract is subject to renewal: yes
Description of renewals:  
All contract renewals will be handled via new RFT process within final six months prior to contract end date
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.12)

Information about electronic catalogues

Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

Attached as document

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  Per RFT
III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

III.2.3)

Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  16/11/2020
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 39  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  16/11/2020
Local time:  12:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

Office of the Ombudsman
6 Earlsfort Terrace, Dublin 2
Dublin 2
D02 W773
IE
Telephone: +353 16395600
E-mail: liam.duffy@ombudsman.ie
Internet address: https://www.ombudsman.ie/contact/

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Notifications for Review to Liam Duffy, Office of the Ombudsman. Appeals must be received within a two week period following notification of the award of the contract.