ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 14/07/2020

Expire date: 19/08/2020

External Reference: 2020-234005

TED Reference: 2020/S 136-334947

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

National Shared Services Office (NSSO)
9849665S
Trinity Point, 10/11 South Leinster Street
Dublin 2
D02EF85
IE
Contact person: Andrew Devine
Telephone: +353 761007253
E-mail: Andrew.Devine@nsso.gov.ie
Internet address(es):
Main address: www.nsso.gov.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/152037

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170492&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=170492&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions.
Reference number:  Managed Service Provider
II.1.2)

Main CPV code

72500000  -  Computer-related services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The National Shared Services Office (NSSO) invites tenders for the provision of a Managed Service and help-desk function in relation to supporting the existing PeopleSoft HRMS and PeopleSoft CRM solutions. These applications have been deployed and are currently operational in the NSSO. In addition, the successful tenderer is required to maintain the PeopleSoft HRMS and CRM solutions to appropriate versions, and to support the requirements of the entire Civil Service Client base
II.1.5)

Estimated total value

Value excluding VAT: 7000000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72000000  -  IT services: consulting, software development, Internet and support
72220000  -  Systems and technical consultancy services
72250000  -  System and support services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72253200  -  Systems support services
72260000  -  Software-related services
II.2.3)

Place of performance

Main site or place of performance:  
Block 5, Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4, D02 A9P2
II.2.4)

Description of the procurement

The National Shared Services Office (NSSO) invites tenders for the provision of a Managed Service and help-desk function in relation to supporting the existing PeopleSoft HRMS and PeopleSoft CRM solutions. These applications have been deployed and are currently operational in the NSSO. In addition, the successful tenderer is required to maintain the PeopleSoft HRMS and CRM solutions to appropriate versions, and to support the requirements of the entire Civil Service Client base
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 7000000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:  
Option to renew for 12 months with three such extensions permitted.
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

The National Shared Services Office is seeking tender responses for the provision of a Managed Service and Helpdesk Facility for the PeopleSoft HRMS and CRM Solutions.

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  19/08/2020
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.7)

Conditions for opening of tenders

Date:  19/08/2020
Local time:  12:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

National Shared Services Office
Trinity Point, 10-11 South Leinster Street,
Dublin 2
D02 EF85
IE