Date of dispatch of this notice: 06/04/2020
Expire date: 07/05/2020
External Reference: 2020-207737
TED Reference: 2020/S 071-169077
Contract notice
Information
Published
Contract notice
Contract notice
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Environmental Protection Agency
N/A
Headquarters
Johnstown Castle Estate
PO Box 3000
IE
Contact person:
Pauline Fanning
Telephone:
+353 539160607
E-mail:
p.fanning@epa.ie
Internet address(es):
Main address:
http://www.epa.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/334
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=165325&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
Tenders or requests to participate must be submitted
electronically via:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=165325&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Environment
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
The EPA is establishing a multi operator framework agreement for the procurement of IT Service Desk resources.
Reference number:
168122
II.1.2)
Main CPV code
72253000
-
Helpdesk and support services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The EPA is establishing a multi operator framework agreement for the procurement of IT Service Desk resources (1st & 2nd Line) to facilitate and supplement EPA ICT staff on an as need basis. The framework is being established to support current services to ensure a fully resourced service desk is available to provide outstanding service to EPA customers of ICT enabled services.
II.1.5)
Estimated total value
Value excluding VAT: 1500000.00
EUR
II.1.6)
Information about lots
This contract is divided into lots:
yes
Tenders may be submitted for
all lots
II.2)
Description
II.2.1)
Title
1st Line Support
Lot No:
1
II.2.2)
Additional CPV code(s)
71356300
-
Technical support services
72000000
-
IT services: consulting, software development, Internet and support
72222300
-
Information technology services
72253100
-
Helpdesk services
72253200
-
Systems support services
72261000
-
Software support services
72600000
-
Computer support and consultancy services
72610000
-
Computer support services
72611000
-
Technical computer support services
II.2.4)
Description of the procurement
The EPA is establishing a multi operator framework agreement for the procurement of
IT Service Desk resources (1st & 2nd Line) to facilitate and supplement EPA ICT staff on an as need basis. The framework is being established to support current services to ensure a fully resourced service desk is available to provide outstanding service to EPA customers of ICT enabled services.
IT Service Desk resources (1st & 2nd Line) to facilitate and supplement EPA ICT staff on an as need basis. The framework is being established to support current services to ensure a fully resourced service desk is available to provide outstanding service to EPA customers of ICT enabled services.
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
48
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
2nd Line Support
Lot No:
2
II.2.2)
Additional CPV code(s)
71356300
-
Technical support services
72000000
-
IT services: consulting, software development, Internet and support
72222300
-
Information technology services
72253100
-
Helpdesk services
72253200
-
Systems support services
72261000
-
Software support services
72600000
-
Computer support and consultancy services
72610000
-
Computer support services
72611000
-
Technical computer support services
II.2.4)
Description of the procurement
The EPA is establishing a multi operator framework agreement for the procurement of
IT Service Desk resources (1st & 2nd Line) to facilitate and supplement EPA ICT staff on an as need basis. The framework is being established to support current services to ensure a fully resourced service desk is available to provide outstanding service to EPA customers of ICT enabled services.
IT Service Desk resources (1st & 2nd Line) to facilitate and supplement EPA ICT staff on an as need basis. The framework is being established to support current services to ensure a fully resourced service desk is available to provide outstanding service to EPA customers of ICT enabled services.
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
48
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section III: Legal, economic, financial and technical information
III.1)
Conditions for participation
III.1.1)
Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
As detailed in the tender documentation available to download from www.etenders.gov.ie
III.1.2)
Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)
Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)
Conditions related to the contract
III.2.3)
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement:
8
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.2)
Time limit for receipt of tenders or requests to participate
Date:
07/05/2020
Local time:
10:00
IV.2.4)
Languages in which tenders or requests to participate may be submitted
English
IV.2.7)
Conditions for opening of tenders
Date:
07/05/2020
Local time:
10:00
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.2)
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.4)
Procedures for review
VI.4.1)
Review body
High Court
Four Courts
Dublin
7
IE
Telephone:
+353 18886000
E-mail:
highcourtcentraloffice@courts.ie
Internet address:
http://www.courts.ie