ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 02/04/2020

Expire date: 05/05/2020

External Reference: 2020-292178

TED Reference: 2020/S 069-164518

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Residential Tenancies Board
N/A
PO Box 12323
Dublin
Dublin 2
IE
Contact person: Michelle Cosgrove
Telephone: +353 016437200
E-mail: Michelle.Cosgrove@rtb.ie
Internet address(es):
Main address: www.rtb.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1279

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=165215&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=165215&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Housing and community amenities

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

The Provision of Contact Center and Document Management Services
II.1.2)

Main CPV code

79512000  -  Call centre
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Contracting Authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of Contact Centre and Document Management Services to the Residential Tenancies Board.
II.1.5)

Estimated total value

Value excluding VAT: 40000000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72512000  -  Document management services
75112000  -  Administrative services for business operations
79342300  -  Customer services
79510000  -  Telephone-answering services
79999100  -  Scanning services
II.2.3)

Place of performance

Main site or place of performance:  
Dublin 2
II.2.4)

Description of the procurement

Negotiated Procedure
II.2.5)

Award criteria

Criteria below
Cost criterion  -  Name:  Cost  /  Weighting:  000
II.2.6)

Estimated value

Value excluding VAT: 40000000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: yes
Description of renewals:  
An initial contract of four (4) years is to be awarded with the option of three (3), one (1) year extensions.
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Competitive procedure with negotiation
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
In the case of framework agreements, provide justification for any duration exceeding 4 years:  The justification for a framework longer than the standard four (4) years, is the complex nature of the services required; the significant costs of implementing a change of service provider without having realised the benefits of an earlier investment and the uncertainty for the authority’s best interests due to more frequent change of service provider.
IV.1.4)

Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.5)

Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2018/S 091-206755
IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  05/05/2020
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 12  (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

The Residential Tenancies Board
O'Connell Bridge House, D'Olier Street
Dublin
2
IE
E-mail: michelle.cosgrove@rtb.ie
Internet address: www.rtb.ie