Date of dispatch of this notice: 10/03/2020
Expire date: 30/06/2020
External Reference: 2020-220689
TED Reference: 2020/S 051-121218
Contract notice
Information
Published
Contract notice
Contract notice
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
The Office of Government Procurement
IE3229842HH
3A Mayor Street Upper
Dublin 1. D01 PF72.
Dublin
IE
Contact person:
Tender Operations
Telephone:
+353 0761008000
E-mail:
support@ogp.gov.ie
Internet address(es):
Main address:
http://www.ogp.gov.ie/
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/351
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163820&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
Tenders or requests to participate must be submitted
electronically via:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163820&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)
Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)
Main activity
General public services
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Framework for Managed Business Process Support Services 2nd Gen. for OGP
Reference number:
PROJ000005305
II.1.2)
Main CPV code
79500000
-
Office-support services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Contracting Authority invites tenders (“Tenders”) from economic operators (“Tenderers”) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the “Framework Agreement”)] for the provision of the services as described in Appendix 1 to this RFT (the “Services”).
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
II.1.5)
Estimated total value
Value excluding VAT: 80000000.00
EUR
II.1.6)
Information about lots
This contract is divided into lots:
yes
Tenders may be submitted for
all lots
II.2)
Description
II.2.1)
Title
Contact Management and Related Admin Services
Lot No:
1
II.2.2)
Additional CPV code(s)
22820000
-
Forms
48311100
-
Document management system
48329000
-
Imaging and archiving system
48814000
-
Medical information systems
48814200
-
Patient-administration system
63524000
-
Transport document preparation services
64100000
-
Post and courier services
64110000
-
Postal services
64112000
-
Postal services related to letters
64113000
-
Postal services related to parcels
64120000
-
Courier services
64121100
-
Mail delivery services
64121200
-
Parcel delivery services
64200000
-
Telecommunications services
64210000
-
Telephone and data transmission services
64214200
-
Telephone switchboard services
72253000
-
Helpdesk and support services
72253100
-
Helpdesk services
72300000
-
Data services
72310000
-
Data-processing services
72312000
-
Data entry services
72312200
-
Optical character recognition services
72313000
-
Data capture services
72316000
-
Data analysis services
72322000
-
Data management services
72512000
-
Document management services
79131000
-
Documentation services
79200000
-
Accounting, auditing and fiscal services
79210000
-
Accounting and auditing services
79211000
-
Accounting services
79211100
-
Bookkeeping services
79211120
-
Sales and purchases recording services
79310000
-
Market research services
79311000
-
Survey services
79311100
-
Survey design services
79311200
-
Survey conduction services
79311210
-
Telephone survey services
79314000
-
Feasibility study
79342300
-
Customer services
79342310
-
Customer survey services
79400000
-
Business and management consultancy and related services
79410000
-
Business and management consultancy services
79411100
-
Business development consultancy services
79413000
-
Marketing management consultancy services
79420000
-
Management-related services
79511000
-
Telephone operator services
79512000
-
Call centre
79571000
-
Mailing services
79995100
-
Archiving services
79996100
-
Records management
79999000
-
Scanning and invoicing services
79999100
-
Scanning services
79999200
-
Invoicing services
85100000
-
Health services
85112000
-
Hospital support services
92512100
-
Archive destruction services
II.2.3)
Place of performance
Main site or place of performance:
Dublin 1
II.2.4)
Description of the procurement
The Contracting Authority invites tenders (“Tenders”) from economic operators (“Tenderers”) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the “Framework Agreement”)] for the provision of the services as described in Appendix 1 to this RFT (the “Services”).
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Management of Service, Key Personnel and Management Information
/
Weighting:
120
Quality criterion
-
Name:
Quality Control and Quality Assurance
/
Weighting:
130
Quality criterion
-
Name:
Innovation and Continuous Improvement
/
Weighting:
100
Quality criterion
-
Name:
Governance and Professional and Ethical Standards
/
Weighting:
100
Quality criterion
-
Name:
Data Security and Access
/
Weighting:
130
Quality criterion
-
Name:
Implementation and Roll Out of Services
/
Weighting:
120
Cost criterion
-
Name:
Pricing Schedule
/
Weighting:
300
II.2.6)
Estimated value
Value excluding VAT: 77000000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
48
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Document Managment and Related Admin Services
Lot No:
2
II.2.2)
Additional CPV code(s)
22820000
-
Forms
48311100
-
Document management system
48329000
-
Imaging and archiving system
48814000
-
Medical information systems
48814200
-
Patient-administration system
63524000
-
Transport document preparation services
64100000
-
Post and courier services
64110000
-
Postal services
64112000
-
Postal services related to letters
64113000
-
Postal services related to parcels
64120000
-
Courier services
64121100
-
Mail delivery services
64121200
-
Parcel delivery services
64200000
-
Telecommunications services
64210000
-
Telephone and data transmission services
64214200
-
Telephone switchboard services
72253000
-
Helpdesk and support services
72253100
-
Helpdesk services
72300000
-
Data services
72310000
-
Data-processing services
72312000
-
Data entry services
72312200
-
Optical character recognition services
72313000
-
Data capture services
72316000
-
Data analysis services
72322000
-
Data management services
72512000
-
Document management services
79131000
-
Documentation services
79200000
-
Accounting, auditing and fiscal services
79210000
-
Accounting and auditing services
79211000
-
Accounting services
79211100
-
Bookkeeping services
79211120
-
Sales and purchases recording services
79310000
-
Market research services
79311000
-
Survey services
79311100
-
Survey design services
79311200
-
Survey conduction services
79311210
-
Telephone survey services
79314000
-
Feasibility study
79342300
-
Customer services
79342310
-
Customer survey services
79400000
-
Business and management consultancy and related services
79410000
-
Business and management consultancy services
79411100
-
Business development consultancy services
79413000
-
Marketing management consultancy services
79420000
-
Management-related services
79511000
-
Telephone operator services
79512000
-
Call centre
79571000
-
Mailing services
79995100
-
Archiving services
79996100
-
Records management
79999000
-
Scanning and invoicing services
79999100
-
Scanning services
79999200
-
Invoicing services
85100000
-
Health services
85112000
-
Hospital support services
92512100
-
Archive destruction services
II.2.3)
Place of performance
Main site or place of performance:
Dublin 1
II.2.4)
Description of the procurement
The Contracting Authority invites tenders (“Tenders”) from economic operators (“Tenderers”) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the “Framework Agreement”)] for the provision of the services as described in Appendix 1 to this RFT (the “Services”).
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Management of Service, Key Personnel and Management Information
/
Weighting:
120
Quality criterion
-
Name:
Quality Control and Quality Assurance
/
Weighting:
130
Quality criterion
-
Name:
Innovation and Continuous Improvement
/
Weighting:
100
Quality criterion
-
Name:
Governance and Professional and Ethical Standards
/
Weighting:
100
Quality criterion
-
Name:
Data Security and Access
/
Weighting:
130
Quality criterion
-
Name:
Implementation and Roll Out of Services
/
Weighting:
120
Cost criterion
-
Name:
Pricing Schedule
/
Weighting:
300
II.2.6)
Estimated value
Value excluding VAT: 2000000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
48
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2)
Description
II.2.1)
Title
Data Management and Related Admin Services
Lot No:
3
II.2.2)
Additional CPV code(s)
22820000
-
Forms
48311100
-
Document management system
48329000
-
Imaging and archiving system
48814000
-
Medical information systems
48814200
-
Patient-administration system
63524000
-
Transport document preparation services
64100000
-
Post and courier services
64110000
-
Postal services
64112000
-
Postal services related to letters
64113000
-
Postal services related to parcels
64120000
-
Courier services
64121100
-
Mail delivery services
64121200
-
Parcel delivery services
64200000
-
Telecommunications services
64210000
-
Telephone and data transmission services
64214200
-
Telephone switchboard services
72253000
-
Helpdesk and support services
72253100
-
Helpdesk services
72300000
-
Data services
72310000
-
Data-processing services
72312000
-
Data entry services
72312200
-
Optical character recognition services
72313000
-
Data capture services
72316000
-
Data analysis services
72322000
-
Data management services
72512000
-
Document management services
79131000
-
Documentation services
79200000
-
Accounting, auditing and fiscal services
79210000
-
Accounting and auditing services
79211000
-
Accounting services
79211100
-
Bookkeeping services
79211120
-
Sales and purchases recording services
79310000
-
Market research services
79311000
-
Survey services
79311100
-
Survey design services
79311200
-
Survey conduction services
79311210
-
Telephone survey services
79314000
-
Feasibility study
79342300
-
Customer services
79342310
-
Customer survey services
79400000
-
Business and management consultancy and related services
79410000
-
Business and management consultancy services
79411100
-
Business development consultancy services
79413000
-
Marketing management consultancy services
79420000
-
Management-related services
79511000
-
Telephone operator services
79512000
-
Call centre
79571000
-
Mailing services
79995100
-
Archiving services
79996100
-
Records management
79999000
-
Scanning and invoicing services
79999100
-
Scanning services
79999200
-
Invoicing services
85100000
-
Health services
85112000
-
Hospital support services
92512100
-
Archive destruction services
II.2.3)
Place of performance
Main site or place of performance:
Dublin 1
II.2.4)
Description of the procurement
The Contracting Authority invites tenders (“Tenders”) from economic operators (“Tenderers”) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the “Framework Agreement”)] for the provision of the services as described in Appendix 1 to this RFT (the “Services”).
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Management of Service, Key Personnel and Management Information
/
Weighting:
120
Quality criterion
-
Name:
Quality Control and Quality Assurance
/
Weighting:
130
Quality criterion
-
Name:
Innovation and Continuous Improvement
/
Weighting:
100
Quality criterion
-
Name:
Governance and Professional and Ethical Standards
/
Weighting:
100
Quality criterion
-
Name:
Data Security and Access
/
Weighting:
130
Quality criterion
-
Name:
Implementation and Roll Out of Services
/
Weighting:
120
Cost criterion
-
Name:
Pricing Schedule
/
Weighting:
300
II.2.6)
Estimated value
Value excluding VAT: 1000000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
48
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section III: Legal, economic, financial and technical information
III.1)
Conditions for participation
III.1.1)
Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).
III.1.2)
Economic and financial standing
List and brief description of selection criteria:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).
Minimum level(s) of standards possibly required:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).
III.1.3)
Technical and professional ability
List and brief description of selection criteria:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).
Minimum level(s) of standards possibly required:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).
III.2)
Conditions related to the contract
III.2.2)
Contract performance conditions
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement:
30
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 192-466426
IV.2.2)
Time limit for receipt of tenders or requests to participate
Date:
15/04/2020
Local time:
12:00
IV.2.4)
Languages in which tenders or requests to participate may be submitted
English
IV.2.6)
Minimum time frame during which the tenderer must maintain the tender
Duration in months
: 12
(from the date stated for receipt of tender)
IV.2.7)
Conditions for opening of tenders
Date:
15/04/2020
Local time:
12:00
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court of Ireland
Dublin
IE
Telephone:
+353 18886000