Date of dispatch of this notice: 16/03/2020
External Reference: 2020-288012
TED Reference: 2020/S 056-133161
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Trinity College Dublin, the University of Dublin
2200007u
College Green
Dublin 2
Co. Dublin
IE
Contact person:
Aiden O'Neill
Telephone:
+353 18968222
E-mail:
aiden.oneill@tcd.ie
Internet address(es):
Main address:
http://www.tcd.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/336
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Housing and community amenities
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Core IP Maintenance and Support
Reference number:
TCD-19-20
II.1.2)
Main CPV code
50312300
-
Maintenance and repair of data network equipment
II.1.3)
Type of contract
Services
II.1.4)
Short description
Trinity College Dublin wishes to invite expressions of interest for the supply of a Network Maintenance Service.
Scope of Work:
Provide maintenance and support services for the Trinity College IP Networking equipment which comprise the core components of the college data network.
TCD’s expectation is that the maintenance and support of this equipment will be provided by a single vendor and that this vendor will form an alliance with TCD/IS Services for the duration of the contract.
The PQQ responses are to be submitted via the etenders tenderbox only by the response deadline.
Scope of Work:
Provide maintenance and support services for the Trinity College IP Networking equipment which comprise the core components of the college data network.
TCD’s expectation is that the maintenance and support of this equipment will be provided by a single vendor and that this vendor will form an alliance with TCD/IS Services for the duration of the contract.
The PQQ responses are to be submitted via the etenders tenderbox only by the response deadline.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
280000.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
32420000
-
Network equipment
50312310
-
Maintenance of data network equipment
50312320
-
Repair of data network equipment
II.2.3)
Place of performance
Main site or place of performance:
Dublin 2
II.2.4)
Description of the procurement
Trinity College Dublin wishes to invite expressions of interest for the supply of a Network Maintenance Service.
Scope of Work:
Provide maintenance and support services for the Trinity College IP Networking equipment which comprise the core components of the college data network.
TCD’s expectation is that the maintenance and support of this equipment will be provided by a single vendor and that this vendor will form an alliance with TCD/IS Services for the duration of the contract.
The vendor will be expected to familiarise themselves with the network architecture and associated infrastructure in operation across TCD’s complex data network as well as TCD/IS Services operational process and procedures.
The vendor’s support services and appropriately qualified staff will work for and with TCD to ensure timely and high-quality resolution of support issues, will take ownership of support issues from initial logging through to resolution, will replace hardware and/or upgrade software/firmware as required, and be flexible and adaptable to work within the college’s annual academic and business cycles.
The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as TCD’s and strive to ensure that at all times, value for money, maintaining business continuity, and working for the best interests of TCD are foremost.
Additionally, TCD may periodically require technical assistance and/or expertise to work with the in-house IS Services networks team on project tasks or development involving the networking equipment covered under the contract. It is envisaged that the maintenance and support partner could provide professional services and appropriately skilled technical resources which could be drawn-down if required.
The PQQ responses are to be submitted via the etenders tenderbox only by the response deadline.
Scope of Work:
Provide maintenance and support services for the Trinity College IP Networking equipment which comprise the core components of the college data network.
TCD’s expectation is that the maintenance and support of this equipment will be provided by a single vendor and that this vendor will form an alliance with TCD/IS Services for the duration of the contract.
The vendor will be expected to familiarise themselves with the network architecture and associated infrastructure in operation across TCD’s complex data network as well as TCD/IS Services operational process and procedures.
The vendor’s support services and appropriately qualified staff will work for and with TCD to ensure timely and high-quality resolution of support issues, will take ownership of support issues from initial logging through to resolution, will replace hardware and/or upgrade software/firmware as required, and be flexible and adaptable to work within the college’s annual academic and business cycles.
The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as TCD’s and strive to ensure that at all times, value for money, maintaining business continuity, and working for the best interests of TCD are foremost.
Additionally, TCD may periodically require technical assistance and/or expertise to work with the in-house IS Services networks team on project tasks or development involving the networking equipment covered under the contract. It is envisaged that the maintenance and support partner could provide professional services and appropriately skilled technical resources which could be drawn-down if required.
The PQQ responses are to be submitted via the etenders tenderbox only by the response deadline.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Service and Support Overview
/
Weighting:
50
Quality criterion
-
Name:
Fault priority/ escalation
/
Weighting:
50
Quality criterion
-
Name:
Hardware replacement - response times
/
Weighting:
30
Quality criterion
-
Name:
Hardware replacement
/
Weighting:
30
Quality criterion
-
Name:
Software updates/faults
/
Weighting:
50
Quality criterion
-
Name:
Storage of and access to University Equipment and Confidential Data
/
Weighting:
30
Quality criterion
-
Name:
Support Staff on-site
/
Weighting:
20
Quality criterion
-
Name:
Contract
/
Weighting:
30
Quality criterion
-
Name:
Consultancy and review
/
Weighting:
20
Quality criterion
-
Name:
Quality of available staff and relevance of qualifications – Technical
/
Weighting:
40
Quality criterion
-
Name:
Activation Plan
/
Weighting:
100
Quality criterion
-
Name:
OEM Certification Level/Partnership status
/
Weighting:
50
Cost criterion
-
Name:
Ultimate Cost
/
Weighting:
500
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Restricted procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 040-090863
Section V: Award of contract
Contract No: 1
Title: Core IP Maintenance and Support
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
28/02/2020
V.2.2)
Information about tenders
Number of tenders received:
2
Number of tenders received by electronic means:
2
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
IBM Ireland
79721D
IBM House, Shelbourne Road, Ballsbridge
Dublin
Dublin 4
IE
Telephone:
+353 868145390
E-mail:
adrian.underwood@ie.ibm.com
Internet address:
http://https://www.ibm.com/ie-en/
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
280000.00
EUR
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court of Ireland
Inns Quay, Dublin 7
Dublin
IE
Telephone:
+353 18886511
E-mail:
HighCourtCentralOffice@courts.ie
Internet address:
http://www.courts.ie