ETENDERS

Corrigendum

Information

Published

Date of dispatch of this notice: 10/02/2020

External Reference: 2020-231396

TED Reference: 2020/S 031-073271

Corrigendum

Corrigendum

Notice for changes or additional information

Services

Directive 2014/24/EU

Section I: Contracting authority/entity

I.1)

Name and addresses

Department of Employment Affairs and Social Protection
N/A
College Road
Sligo
IE
IE
Contact person: Thomas Gray
Telephone: +353 17042095
E-mail: thomas.gray@welfare.ie
Internet address(es):
Main address: http://www.welfare.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact Centre and related Consultancy Supports
II.1.2)

Main CPV code

79512000  -  Call centre
II.1.3)

Type of contract

Services
II.1.4)

Short description

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.

Section VI: Complementary information

VI.6)

Original notice reference

Notice number in the OJ S: 2020/S 010-019615

Section VII: Changes

VII.1)

Information to be changed or added

VII.1.2)

Text to be corrected in the original notice

Section number:  IV.2.2
Place of text to be modified:  Time limit for receipt of tenders or requests to participate
Instead of:  
Date:  14/02/2020
Local time:  15:00
Read:  
Date:  21/02/2020
Local time:  15:00

Section number:  IV.2.7
Place of text to be modified:  Conditions for opening of tenders
Instead of:  
Date:  14/02/2020
Local time:  15:00
Read:  
Date:  21/02/2020
Local time:  15:00