Date of dispatch of this notice: 07/02/2020
External Reference: 2020-213558
TED Reference: 2020/S 028-065085
Contract award notice
Information
Published
Contract award notice
Cached Version
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland
N/A
18/20 Carysfort Avenue
Co. Dublin
Blackrock
IE
Contact person:
Procurement
Telephone:
+353 16398500
E-mail:
procurement@nmbi.ie
NUTS code:
IE -
IRELAND
Main address:
http://www.nmbi.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/454
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Health
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Provision of Customer Call Centre and Processing Services
Reference number:
CCCPS16
II.1.2)
Main CPV code
79512000
-
Call centre
II.1.3)
Type of contract
Services
II.1.4)
Short description
NMBI management wish to exploit the contact centre expertise of operators to
provide support that will contribute to a more effective and efficient handling and
throughput of primarily overseas applications. The objective of the project is to establish a telephone call and email handling support service to provide support to the NMBI processing of overseas application for registration, taking payments from Nurses/Midwives and recording payment details. Operators may also be required to assist with processing work in times of peak demand and their rates for this work should be quoted separately.
provide support that will contribute to a more effective and efficient handling and
throughput of primarily overseas applications. The objective of the project is to establish a telephone call and email handling support service to provide support to the NMBI processing of overseas application for registration, taking payments from Nurses/Midwives and recording payment details. Operators may also be required to assist with processing work in times of peak demand and their rates for this work should be quoted separately.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
15.41
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
79342300
-
Customer services
79342320
-
Customer-care services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
Main site or place of performance:
Blackrock, Co Dublin
II.2.4)
Description of the procurement
NMBI management wish to exploit the contact centre expertise of operators to
provide support that will contribute to a more effective and efficient handling and
throughput of primarily overseas applications. NMBI is looking for an operator that
has the appropriate resources available and has the range of call centre
competencies on hand to enhance the existing service provided by NMBI.
The contract will be for a period of 3 years with an option to extend for a further
year.
The objective of the project is to establish a telephone call and email handling
support service to provide support to the NMBI processing of overseas application
for registration, taking payments from Nurses/Midwives and recording payment
details with NMBI’s secure payment processor, responding to mailings regarding
annual retention fees, transfer of balance information files from NMBI to the call
centre provider on a daily basis, if required. Operators may also be required to
assist with processing work in times of peak demand and their rates for this work
should be quoted separately.
provide support that will contribute to a more effective and efficient handling and
throughput of primarily overseas applications. NMBI is looking for an operator that
has the appropriate resources available and has the range of call centre
competencies on hand to enhance the existing service provided by NMBI.
The contract will be for a period of 3 years with an option to extend for a further
year.
The objective of the project is to establish a telephone call and email handling
support service to provide support to the NMBI processing of overseas application
for registration, taking payments from Nurses/Midwives and recording payment
details with NMBI’s secure payment processor, responding to mailings regarding
annual retention fees, transfer of balance information files from NMBI to the call
centre provider on a daily basis, if required. Operators may also be required to
assist with processing work in times of peak demand and their rates for this work
should be quoted separately.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
as per rfp
/
Weighting:
60
Cost criterion
-
Name:
Cost
/
Weighting:
40
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2016/S 147-265847
Section V: Award of contract
Contract No: 1
Title: Provision of Customer Call Centre and Processing Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
02/01/2020
V.2.2)
Information about tenders
Number of tenders received:
1
Number of tenders received by electronic means:
1
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
RigneyDolphin Group
IE65925471
Units 10/11 IDA Industrial Estate
Waterford
Cork Road, Waterford
IE
Telephone:
+353 51590000
E-mail:
kevin.kehoe@rigneydolphin.ie
Fax:
+353 51590000
NUTS code:
IE -
IRELAND
Internet address:
http://www.rigneydolphin.ie
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
15.41
EUR
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
VI.4.4)