Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Dublin City Council

N/A

Civic Offices, Wood Quay

Dublin 8

Dublin

Contact person: Fiona Collins

Telephone: +353 2226268

E-mail: fiona.collins@dublincity.ie

Internet address(es):

Main address: www.dublincity.ie

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/267

I.4)

Type of the contracting authority

Regional or local authority

I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of Second Level Citrix Support Managed Service

Reference number: CitrixManServ

II.1.2)

Main CPV code

72000000 - IT services: consulting, software development, Internet and support

II.1.3)

Type of contract

Services

II.1.4)

Short description

Provision of Second Level Citrix Support Managed Service

II.1.6)

Information about lots

This contract is divided into lots: no

II.1.7)

Total value of the procurement

Value excluding VAT: 1200000.00 EUR

II.2)

Description

II.2.2)

Additional CPV code(s)

32424000 - Network infrastructure

32425000 - Network operating system

32427000 - Network system

48210000 - Networking software package

48821000 - Network servers

71356300 - Technical support services

72220000 - Systems and technical consultancy services

72246000 - Systems consultancy services

72250000 - System and support services

72253200 - Systems support services

72261000 - Software support services

72265000 - Software configuration services

72266000 - Software consultancy services

72267000 - Software maintenance and repair services

72600000 - Computer support and consultancy services

72610000 - Computer support services

72611000 - Technical computer support services

72700000 - Computer network services

II.2.3)

Place of performance

Main site or place of performance:

Civic Offices, Wood Quay, Dublin 8

II.2.4)

Description of the procurement

Dublin City Council has a wide range of ICT services and processes to support many business functions within Dublin City Council. Services provided by the Information Systems (IS) Department are provided through a number of data centres incorporating a diverse range of technologies and applications, which include Citrix and Citrix related hardware. A range of security policies are documented and are currently in place in DCC. Complex Disaster Recovery and Business Continuity processes have been established to ensure that business services can continue in most emergency situations and required maintenance events with minimal levels of downtime. Dublin City Council is currently running Citrix Xenapp 7.15 on Windows 2008 R2 SP1 on VMware hosts. There are currently 40 virtual Xenapp 7.15 servers running over 8 VMware physical servers which, includes, one web interface server and one Data Collector which accommodates up to 1300 concurrent users. Citrix Software and licenses, scripts (logon, SQL, server build and maintenance), group policy objects and custom administrative templates as well as Farm documentation. Dublin City Council currently deploys four Citrix Netscaler MPX 8200s for server load balancing, application acceleration, and application firewall and access gateway.
Dublin City Council has an annual Gold Subscription with Citrix for Netscaler support. Dublin City Council currently deploys Access Gateway via Netscaler as the primary remote access for staff. Dublin City Council has an annual subscription with Safenet for licenses and support. Share File is the only file sharing tool permitted for Dublin City Council users. Dublin City Council currently deploys an on premise solution for 700 users. Dublin City Council currently deploys Symantec Endpoint Protection V14 across the Xenapp Farm.
This tender is for the provision of a managed service to support and ensure the services outlined above are maintained with minimal disruption to business users.

II.2.5)

Award criteria

Criteria below

Quality criterion - Name: Quality of Approach / Weighting: 2700

Quality criterion - Name: Technical Requirements / Weighting: 1400

Quality criterion - Name: Quality and Range o Resources / Weighting: 1500

Quality criterion - Name: Value Added Service / Weighting: 500

Cost criterion - Name: Ultimate Cost / Weighting: 4500

II.2.11)

Information about options

Options: yes

Description of options:

2 year contract with the option to extend for a further 2 years.

II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure

IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes

IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 155-382982

Section V: Award of contract

Contract No: 1

Title: Provision of Second Level Citrix Support Managed Service

A contract/lot is awarded: yes

V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/01/2020

V.2.2)

Information about tenders

Number of tenders received: 2

Number of tenders received by electronic means: 2

The contract has been awarded to a group of economic operators : no

V.2.3)

Name and address of the contractor

Zinopy Limited

6566601N

7 Beckett Way, Park West Business Park, Dublin, D12 X884

Dublin

Telephone: +353 018976750

E-mail: aidan.mcevoy@zinopy.ie

Internet address: http://www.zinopy.ie

The contractor is an SME : yes

V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: 1200000.00 EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court

Chief Registrar, High Court, Inns Quay

Dublin

Dublin 7

Telephone: +353 18886000

E-mail: HighCourtCentralOffice@courts.ie

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures:

Please contact your solicitor.

Contract award notice

Information