ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 26/11/2019

External Reference: 2019-235557

TED Reference: 2019/S 231-566941

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Limerick City and County Council
3267368TH
Merchant's Quay
Limerick
Co.Limerick
IE
Contact person: Rob O'Driscoll
Telephone: +353 61496362
E-mail: rob.odriscoll@limerick.ie
Internet address(es):
Main address: http://www.limerick.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/103432

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.4)

Type of the contracting authority

Regional or local authority
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Single Party Framework for the provision of an Enterprise CRM solution for Limerick City & County Council, Kildare County Council, and Meath County Council
Reference number:  P06-093ENTCRM Enterprise CRM
II.1.2)

Main CPV code

48218000  -  License management software package
II.1.3)

Type of contract

Services
II.1.4)

Short description

Limerick City & County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
The three local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City & County Council, Kildare County Council, & Meath County Council. Please refer to the attached RFT document for detailed information.
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72212218  -  License management software development services
II.2.3)

Place of performance

Main site or place of performance:  
City Hall, Merchant's Quay, Limerick
II.2.4)

Description of the procurement

Limerick City & County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
This platform has been extensively customised from the basic SugarCRM Community Edition platform that we started with in 2013. Across the three local authorities mentioned, it now provides advanced case management functionality, service catalog capabilities, mapping features, supports multiple internal business processes as well as online services offered within both customer and councillor portals on our respective websites, has a mobile app for offsite interactions with the CRM, has been integrated with other internal council systems, and contains many custom modules that have been developed to handle inspections, enforcements, permits, grants, fines, payments, prosecutions, legislation, representatives and management of assets, to name just a few. It is also the tool that the work of the Customer Services department in each local authority is based upon, so is critical to the daily operation of each authority.
The three local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City & County Council, Kildare County Council, & Meath County Council. Please refer to the attached RFT document for detailed information.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Technical  /  Weighting:  60
Quality criterion  -  Name:  Project and Contract Management  /  Weighting:  20
Quality criterion  -  Name:  Relevant Experience  /  Weighting:  20
Cost criterion  -  Name:  Overall Cost  /  Weighting:  20
II.2.11)

Information about options

Options: yes
Description of options:
Procurement document invites tenderers to give information on additional services they offer that may be of interest to the contracting authority, but it is stated clearly that these will not form part of the evaluation.
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 142-349714

Section V: Award of contract

Contract No: 1

Title: Single Party Framework for the provision of an Enterprise CRM solution for Limerick City & County Council, Kildare County Council, & Meath County Council

A contract/lot is awarded: no
V.1)

Information on non-award

The contract/lot is not awarded
Other reasons (discontinuation of procedure)

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Limerick City & County Council
Limerick
IE