ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 29/10/2019

External Reference: 2019-283689

TED Reference: 2019/S 211-517827

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Enable Ireland Disability Services Ltd
N/A
32F Rosemount Park Drive
Ballycoolin Road
Rosemount Business P
IE
Contact person: Ed Meagher
Telephone: +353 12184109
E-mail: emeagher@enableireland.ie
Internet address(es):
Main address: http://www.enableireland.ie/
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1255

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of IT Managed Services to Enable Ireland
Reference number:  EI - IT Managed Services
II.1.2)

Main CPV code

72222300  -  Information technology services
II.1.3)

Type of contract

Services
II.1.4)

Short description

Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:
Lot 1 - IT Managed Services
Lot 2 - On-Site Helpdesk Personnel
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the Cloud and the implementation of a SIEM and SOC service.
II.1.6)

Information about lots

This contract is divided into lots: yes
II.2)

Description

II.2.1)

Title

IT Managed Services
Lot No:  1
II.2.2)

Additional CPV code(s)

48800000  -  Information systems and servers
50312600  -  Maintenance and repair of information technology equipment
72267100  -  Maintenance of information technology software
72500000  -  Computer-related services
72510000  -  Computer-related management services
72540000  -  Computer upgrade services
72590000  -  Computer-related professional services
72600000  -  Computer support and consultancy services
72610000  -  Computer support services
72710000  -  Local area network services
II.2.3)

Place of performance

Main site or place of performance:  
Ireland
II.2.4)

Description of the procurement

The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer.
• National Data Centre
• Office 365
• Intranet
• Software Support
• Citrix
• System Administration
• Network Support
• Security Services
• Data Backups
• Support and Maintenance Services
• Service Management
In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below:
• Data Centre Upgrade
• Hardware Upgrade
• Backup System Replacement
• Migration to Cloud
• Managed Security Incident and Event Management Service (SIEM)
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  IT Strategy  /  Weighting:  15
Quality criterion  -  Name:  Quality of Service & delivery  /  Weighting:  20
Quality criterion  -  Name:  Viability of Tender  /  Weighting:  5
Quality criterion  -  Name:  Project Managemnent  /  Weighting:  5
Quality criterion  -  Name:  ISO Standards  /  Weighting:  5
Price  -  Weighting:  50
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

On-Site Helpdesk Personnel
Lot No:  2
II.2.2)

Additional CPV code(s)

48800000  -  Information systems and servers
50312600  -  Maintenance and repair of information technology equipment
72267100  -  Maintenance of information technology software
72500000  -  Computer-related services
72510000  -  Computer-related management services
72540000  -  Computer upgrade services
72590000  -  Computer-related professional services
72600000  -  Computer support and consultancy services
72610000  -  Computer support services
72710000  -  Local area network services
II.2.3)

Place of performance

Main site or place of performance:  
Dublin, Ireland
II.2.4)

Description of the procurement

Enable Ireland requires two Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users.
The on-site Help Desk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality of Service & Delivery  /  Weighting:  10
Quality criterion  -  Name:  Viability of Tender  /  Weighting:  5
Quality criterion  -  Name:  ISO Standards  /  Weighting:  5
Price  -  Weighting:  80
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 209-510747

Section V: Award of contract

Contract No: 1

Title: IT Managed Services

A contract/lot is awarded: no
V.1)

Information on non-award

The contract/lot is not awarded
Other reasons (discontinuation of procedure)

Section V: Award of contract

Contract No: 2

Title: On-Site Helpdesk Personnel

A contract/lot is awarded: no
V.1)

Information on non-award

The contract/lot is not awarded
Other reasons (discontinuation of procedure)

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Noreen Dempsey
Enable Ireland Head Office, 32F Rosemount Business Park, Ballycoolin Road,
Dublin 11
IE
E-mail: ndempsey@enableireland.ie