ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 17/10/2019

External Reference: 2019-210439

TED Reference: 2019/S 203-494654

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Health Information and Quality Authority (HIQA)
N/A
Unit 1301
Mahon
CityGate
IE
Contact person: Niamh O'Connor
Telephone: +353 212409300
E-mail: noconnor@hiqa.ie
Internet address(es):
Main address: https://www.hiqa.ie/
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/483

I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

HIS-3 - A National Online Solution and Managed Service to support the undertaking of the National Care Experience Programme
Reference number:  HIS-3
II.1.2)

Main CPV code

79311000  -  Survey services
II.1.3)

Type of contract

Services
II.1.4)

Short description

A National Online Solution and Managed Service to support the undertaking of the National Care Experience Programme.
Please see attached tender documents for further information.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  2356765.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

79311100  -  Survey design services
79311300  -  Survey analysis services
79342310  -  Customer survey services
79342311  -  Customer satisfaction survey
II.2.3)

Place of performance

Main site or place of performance:  
Ireland
II.2.4)

Description of the procurement

A National Online Solution and Managed Service to support the undertaking of the National Care Experience Programme.
Please see attached tender documents for further information.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Resources  /  Weighting:  15%
Quality criterion  -  Name:  Methodology  /  Weighting:  30%
Quality criterion  -  Name:  Solution Requirements  /  Weighting:  20%
Quality criterion  -  Name:  Reporting Requirements - Online  /  Weighting:  20%
Price  -  Weighting:  15%
II.2.11)

Information about options

Options: yes
Description of options:
This contract shall be awarded for a period of 36 months with an option to extend by two further periods of 12 months each.
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 015-031477

Section V: Award of contract

Contract No: 1

Title: HIS-3 - A National Online Solution and Managed Service to support the undertaking of the National Care Experience Programme

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

02/09/2019
V.2.2)

Information about tenders

Number of tenders received:  1
Number of tenders received by electronic means:  1
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Behaviour & Attitudes Marketing Research
102171
Milltown House
Milltown
Mount St Annes
IE
Telephone: +353 012057500
E-mail: brenda@banda.ie
Fax: +353 012057522
Internet address: http://www.banda.ie

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  250000.00  EUR
Total value of the contract/lot:  2356765.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Health Information and Quality Authority
Unit 1301 City Gate
Mahon, Cork
T12 Y2XT
IE
E-mail: noconnor@hiqa.ie
Internet address: https://www.hiqa.ie

VI.4.2)

Body responsible for mediation procedures

Central Office of the High Court
Four Courts, Ground Floor (East Wing), Inns Quay,
Dublin
IE
E-mail: HighCourtCentralOffice@courts.ie
Internet address: http://www.courts.ie/