Date of dispatch of this notice: 04/09/2019
External Reference: 2019-237054
TED Reference: 2019/S 171-418071
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
National Transport Authority
N/A
Dun Sceine, Iveagh Court, Harcourt Lane
Dublin 2
D02 WT20
IE
Contact person:
Ellen O'Connor
Telephone:
+353 18798300
E-mail:
procurement@nationaltransport.ie
Fax:
+353 18798333
Internet address(es):
Main address:
https://www.nationaltransport.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149
I.4)
Type of the contracting authority
National or federal agency/office
I.5)
Main activity
Other activity:
Transport
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Provision of SharePoint and CRM Development and Support Services
II.1.2)
Main CPV code
72200000
-
Software programming and consultancy services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer /citizen communications from a number of channels, namely:
- Parliamentary Questions;
- Freedom of Information Requests and communications via the Authority’s website;
- Queries to the following lines of business from the NTA website and through email channels:
o Bus Licencing;
o Cycling;
o Bus and Train services;
o Taxi Regulation matters;
o Passenger information;
o Passenger rights; and
o Bus Connects programme matter.
- Clamping appeals.
Additional details on the scope and requirements are provided in the tender documents.
- Parliamentary Questions;
- Freedom of Information Requests and communications via the Authority’s website;
- Queries to the following lines of business from the NTA website and through email channels:
o Bus Licencing;
o Cycling;
o Bus and Train services;
o Taxi Regulation matters;
o Passenger information;
o Passenger rights; and
o Bus Connects programme matter.
- Clamping appeals.
Additional details on the scope and requirements are provided in the tender documents.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
1169000.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
48000000
-
Software package and information systems
48100000
-
Industry specific software package
48400000
-
Business transaction and personal business software package
48810000
-
Information systems
48900000
-
Miscellaneous software package and computer systems
48920000
-
Office automation software package
72000000
-
IT services: consulting, software development, Internet and support
72200000
-
Software programming and consultancy services
72210000
-
Programming services of packaged software products
72211000
-
Programming services of systems and user software
72212000
-
Programming services of application software
72212310
-
Document creation software development services
72212311
-
Document management software development services
72212480
-
Sales, marketing and business intelligence software development services
72220000
-
Systems and technical consultancy services
72221000
-
Business analysis consultancy services
72222000
-
Information systems or technology strategic review and planning services
72230000
-
Custom software development services
72240000
-
Systems analysis and programming services
72500000
-
Computer-related services
72510000
-
Computer-related management services
72600000
-
Computer support and consultancy services
II.2.3)
Place of performance
Main site or place of performance:
Dublin
II.2.4)
Description of the procurement
The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer /citizen communications from a number of channels, namely:
- Parliamentary Questions;
- Freedom of Information Requests and communications via the Authority’s website;
- Queries to the following lines of business from the NTA website and through email channels:
o Bus Licencing;
o Cycling;
o Bus and Train services;
o Taxi Regulation matters;
o Passenger information;
o Passenger rights; and
o Bus Connects programme matter.
- Clamping appeals.
The requirement for CRM going forward will be extended to cover many of the following requirements:
- Incorporation of new functions assigned to the NTA;
- Leapcard cases;
- Possible inclusion of the CRM systems for other transport operators;
- Inclusion of social listening and social media; and
- Inclusion of new social channels such as chatbot.
The Authority also uses SharePoint 2015 for basic document collaboration, throughout the organisation. The SharePoint system facilitates:
- Document Management;
- Team collaboration;
- the provision of intranet (known as Transportal) and extranet portals (supplier collaboration sites);
- external access for collaboration with external stakeholders; and
- improved collaboration for the staff and board members.
In the future, the platform may be extended to include:
- automation of business processes through workflows where appropriate.
The Authority requires a CRM and SharePoint service provider to assist with the above requirements.
- Parliamentary Questions;
- Freedom of Information Requests and communications via the Authority’s website;
- Queries to the following lines of business from the NTA website and through email channels:
o Bus Licencing;
o Cycling;
o Bus and Train services;
o Taxi Regulation matters;
o Passenger information;
o Passenger rights; and
o Bus Connects programme matter.
- Clamping appeals.
The requirement for CRM going forward will be extended to cover many of the following requirements:
- Incorporation of new functions assigned to the NTA;
- Leapcard cases;
- Possible inclusion of the CRM systems for other transport operators;
- Inclusion of social listening and social media; and
- Inclusion of new social channels such as chatbot.
The Authority also uses SharePoint 2015 for basic document collaboration, throughout the organisation. The SharePoint system facilitates:
- Document Management;
- Team collaboration;
- the provision of intranet (known as Transportal) and extranet portals (supplier collaboration sites);
- external access for collaboration with external stakeholders; and
- improved collaboration for the staff and board members.
In the future, the platform may be extended to include:
- automation of business processes through workflows where appropriate.
The Authority requires a CRM and SharePoint service provider to assist with the above requirements.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Proposed Approach - Section 3.3.1
/
Weighting:
30
Quality criterion
-
Name:
Proposed Approach - Section 3.3.2
/
Weighting:
30
Quality criterion
-
Name:
Experience and qualification of the CRM System Manager
/
Weighting:
10
Price
-
Weighting:
30
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 025-055924
Section V: Award of contract
Contract No: 1
Title: Provision of SharePoint and CRM Development and Support Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
12/08/2019
V.2.2)
Information about tenders
Number of tenders received:
3
Number of tenders received from SMEs:
3
Number of tenders received from tenderers from other EU Member States:
3
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
3
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Codec-DSS Ltd
107629
Hyde House, Adelaide Road, Dublin 2
Dublin
D02N446
IE
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Lowest offer:
1169000.00
EUR
/
Highest offer:
1462786.00
EUR
taken into consideration
Section VI: Complementary information
VI.3)
Additional information
The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them.
Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland.
The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured.
The most economically advantageous or any tender will not automatically be accepted.
Refer to procurement documents for further information.
Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland.
The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured.
The most economically advantageous or any tender will not automatically be accepted.
Refer to procurement documents for further information.
VI.4)
Procedures for review
VI.4.1)
Review body
High Court of Ireland
Four Courts, Ground Floor (East Wing), Inns Quay
Dublin 7
D7
IE
Telephone:
+353 18886000
E-mail:
highcourtcentraloffice@courts.ie
Fax:
+353 18886125
Internet address:
http://www.courts.ie
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).