ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 08/08/2019

Expire date: 20/09/2019

External Reference: 2019-269285

TED Reference: 2019/S 155-382723

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Employment Affairs and Social Protection
N/A
Kilmainham East
Dublin
IE
IE
Contact person: Dermot Kelly
Telephone: +353 14164105
E-mail: dermot.kelly@welfare.ie
Internet address(es):
Main address: http://www.welfare.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151958&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151958&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

Social protection

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

The supply of Maintenance and Support of Avaya Aura Suite of Communications Products including Avaya Aura Contact Centre
II.1.2)

Main CPV code

32545000  -  PABX systems
II.1.3)

Type of contract

Services
II.1.4)

Short description

The supply of Maintenance and Support of Avaya Aura Suite of Communications Products including Avaya Aura Contact Centre
II.1.5)

Estimated total value

Value excluding VAT: 850000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

32544000  -  PABX equipment
50334110  -  Telephone network maintenance services
64210000  -  Telephone and data transmission services
64215000  -  IP telephone services
II.2.3)

Place of performance

Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

The supply of Maintenance and Support of Avaya Aura Suite of Communications Products including Avaya Aura Contact Centre
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 500000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:  
The Department reserves the right to extend the Term on the same terms and conditions for a period or periods of up to one (1) year, with a maximum of two (2) such extensions. The Term will not exceed five (5) years in aggregate.
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

Tenderers must understand that the Estimated Value is an estimate based on current and future expected usage.

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  20/09/2019
Local time:  17:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 6  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  20/09/2019
Local time:  17:00
Place:  
Online Tender Box

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

High Court
Four Courts, Inns Quay
Dublin 7
IE
Telephone: +353 18886000