ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 22/07/2019

Expire date: 21/08/2019

External Reference: 2019-276300

TED Reference: 2019/S 142-349714

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Limerick City and County Council
3267368TH
Merchant's Quay
Limerick
Co.Limerick
IE
Contact person: Rob O'Driscoll
Telephone: +353 61496362
E-mail: rob.odriscoll@limerick.ie
Internet address(es):
Main address: http://www.limerick.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/103432

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149521&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149521&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Regional or local authority
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Single Party Framework for the provision of an Enterprise CRM solution for Limerick City & County Council, Kildare County Council, and Meath County Council
Reference number:  P06-093ENTCRM Enterprise CRM
II.1.2)

Main CPV code

48218000  -  License management software package
II.1.3)

Type of contract

Services
II.1.4)

Short description

Limerick City & County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
The three local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City & County Council, Kildare County Council, & Meath County Council. Please refer to the attached RFT document for detailed information.
II.1.5)

Estimated total value

Value excluding VAT: 3000000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72212218  -  License management software development services
II.2.3)

Place of performance

Main site or place of performance:  
City Hall, Merchant's Quay, Limerick
II.2.4)

Description of the procurement

Limerick City & County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
This platform has been extensively customised from the basic SugarCRM Community Edition platform that we started with in 2013. Across the three local authorities mentioned, it now provides advanced case management functionality, service catalog capabilities, mapping features, supports multiple internal business processes as well as online services offered within both customer and councillor portals on our respective websites, has a mobile app for offsite interactions with the CRM, has been integrated with other internal council systems, and contains many custom modules that have been developed to handle inspections, enforcements, permits, grants, fines, payments, prosecutions, legislation, representatives and management of assets, to name just a few. It is also the tool that the work of the Customer Services department in each local authority is based upon, so is critical to the daily operation of each authority.
The three local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City & County Council, Kildare County Council, & Meath County Council. Please refer to the attached RFT document for detailed information.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 3000000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:  
4 optional 12-month renewals
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: yes
Description of options:
Procurement document invites tenderers to give information on additional services they offer that may be of interest to the contracting authority, but it is stated clearly that these will not form part of the evaluation.
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

III.2.3)

Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  21/08/2019
Local time:  17:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until:  18/11/2019
IV.2.7)

Conditions for opening of tenders

Date:  21/08/2019
Local time:  17:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

Limerick City & County Council
Limerick
IE