Date of dispatch of this notice: 19/07/2019
Expire date: 13/09/2019
External Reference: 2019-246391
TED Reference: 2019/S 140-345223
Contract notice
Information
Published
Contract notice
Contract notice
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Sustainable Energy Authority of Ireland
N/A
Wilton Park House
Dublin
Wilton Place
IE
Contact person:
Nathalie Sheridan
Telephone:
+353 018082169
E-mail:
nathalie.sheridan@seai.ie
Internet address(es):
Main address:
http://www.seai.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1188
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=150927&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
Tenders or requests to participate must be submitted
electronically via:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=150927&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Other activity:
Sustainable Energy
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Outsourced Business Process Services to Support SEAI Programmes
II.1.2)
Main CPV code
72253000
-
Helpdesk and support services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future.The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful Service Provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be four years. The contract is offered on an initial two year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.The estimated value of the contract is €12,000,000
For more information, please refer to the notice published on www.etenders.gov.ie
The successful Service Provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be four years. The contract is offered on an initial two year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.The estimated value of the contract is €12,000,000
For more information, please refer to the notice published on www.etenders.gov.ie
II.1.5)
Estimated total value
Value excluding VAT: 12000000.00
EUR
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
72253100
-
Helpdesk services
75112000
-
Administrative services for business operations
79000000
-
Business services: law, marketing, consulting, recruitment, printing and security
79342300
-
Customer services
79342320
-
Customer-care services
79400000
-
Business and management consultancy and related services
79500000
-
Office-support services
79512000
-
Call centre
II.2.3)
Place of performance
Main site or place of performance:
Ireland
II.2.4)
Description of the procurement
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. SEAI is funded by the Government of Ireland through the Department of Communications, Climate Action and Environment. SEAI is also partly financed by Ireland’s EU Structural Funds Programme, co-funded by the Irish Government and the European Union. The objective of this Request for Tenders (RFT) is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful Service Provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be four years. The contract is offered on an initial two year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.
For more information, please refer to the notice published on www.etenders.gov.ie
The successful Service Provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be four years. The contract is offered on an initial two year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.
For more information, please refer to the notice published on www.etenders.gov.ie
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)
Estimated value
Value excluding VAT: 12000000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
48
This contract is subject to renewal:
yes
Description of renewals:
The contract is offered on an initial two year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
yes
Identification of the project:
ERDF
Section III: Legal, economic, financial and technical information
III.1)
Conditions for participation
III.1.2)
Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)
Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)
Conditions related to the contract
III.2.3)
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2018/S 225-514775
IV.2.2)
Time limit for receipt of tenders or requests to participate
Date:
13/09/2019
Local time:
12:00
IV.2.4)
Languages in which tenders or requests to participate may be submitted
English
IV.2.6)
Minimum time frame during which the tenderer must maintain the tender
Duration in months
: 4
(from the date stated for receipt of tender)
IV.2.7)
Conditions for opening of tenders
Date:
13/09/2019
Local time:
12:00
Information about authorised persons and opening procedure:
SEAI procurement team
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.2)
Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4)
Procedures for review
VI.4.1)
Review body
High Court
Four Courts, Inns Quay
Dublin 7
IE
E-mail:
HighCourtCentralOffice@courts.ie
Internet address:
www.courts.ie
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
High Court of Ireland