ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 01/07/2019

Expire date: 12/08/2019

External Reference: 2019-235717

TED Reference: 2019/S 126-308569

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Irish Blood Transfusion Service
N/A
National Blood Centre, James's Street
Dublin D08 NH5R
Dublin
IE
Contact person: Paul Behan
Telephone: +353 14322846
E-mail: paul.behan@ibts.ie
Internet address(es):
Main address: http://www.giveblood.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1186

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149774&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149774&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Managed IT Service
Reference number:  IBTS/007/2019
II.1.2)

Main CPV code

72253000  -  Helpdesk and support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, Managed Service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office Infrastructure support and service management operated under a single managed service.
While the IBTS requirements are listed as the IBTS understands them at the point of writing, prospective service providers should expect a certain level of ongoing change throughout the lifetime of the contract and should specifically take the dynamic nature of this service into consideration when making their offering.
II.1.5)

Estimated total value

Value excluding VAT: 2000000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

71356300  -  Technical support services
72253100  -  Helpdesk services
72253200  -  Systems support services
72315000  -  Data network management and support services
72315100  -  Data network support services
II.2.4)

Description of the procurement

The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, Managed Service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office Infrastructure support and service management operated under a single managed service.
While the IBTS requirements are listed as the IBTS understands them at the point of writing, prospective service providers should expect a certain level of ongoing change throughout the lifetime of the contract and should specifically take the dynamic nature of this service into consideration when making their offering.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 2000000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:  
Up to another two years at the sole discretion of the IBTS
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  As per documentation
III.1.2)

Economic and financial standing

List and brief description of selection criteria:  
As per RFT
III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  12/08/2019
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until:  11/11/2019
IV.2.7)

Conditions for opening of tenders

Date:  12/08/2019
Local time:  12:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  yes
Estimated timing for further notices to be published:  
Every 4 years
VI.2)

Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
VI.4)

Procedures for review

VI.4.1)

Review body

Remedies Directive applies
Dublin
IE

VI.4.2)

Body responsible for mediation procedures

Remedies Directive applies
Dublin
IE

VI.4.4)

Service from which information about the review procedure may be obtained

Remedies Directive applies
Dublin
IE