ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 21/06/2019

External Reference: 2019-237657

TED Reference: 2019/S 120-294756

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Central Bank of Ireland
N/A
PO Box 559
Dublin 1
New Wapping Street,
IE
Contact person: Michael Kavanagh
Telephone: +353 12246409
E-mail: Michael.Kavanagh@Centralbank.ie
Internet address(es):
Main address: http://www.centralbank.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/329

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Economic and financial affairs

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of ServiceNow Support
Reference number:  2018P002
II.1.2)

Main CPV code

72260000  -  Software-related services
II.1.3)

Type of contract

Services
II.1.4)

Short description

IMTD use Service Now “Jakarta” as its ITSM tool. This system was upgraded from Helsinki to Jakarta in November 2017. The following sections are used to varied degrees within the organisation – Incident Management, Change Management, Request Fulfilment, Problem Management, Asset Management, CMDB and the ESS Portal has been activated.
The tool is customised (30%) to allow for standard use (customer specific IT systems and Services, customer specific Categories, Subcategories) and integrated with Third Party data centre providers. The Central Bank currently has approximately 1800+active users and 185 fulfillers.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  228000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

72261000  -  Software support services
72262000  -  Software development services
72267100  -  Maintenance of information technology software
II.2.3)

Place of performance

Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

The Central Bank of Ireland’s Information Management and Technology Division (IMTD) provides a help desk which acts as the first point of contact and Tier 1 technical support for Service Now users in the Central Bank and provides on-site support from 07:00 – 19:30 Monday to Friday with an on-call service for out of hour’s incidents/ issues/ faults/ queries.Tenderers must provide support during the hours of 08:00 to 18:00 excluding Public Holidays in the Republic of Ireland (the “Covered Hours”)
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality of Reporting Portal  /  Weighting:  50
Quality criterion  -  Name:  Quality of Indicative Support/Provision of a support help desk  /  Weighting:  200
Quality criterion  -  Name:  Quality of indicative Resources  /  Weighting:  200
Quality criterion  -  Name:  Quality of Service Now Interaction  /  Weighting:  50
Quality criterion  -  Name:  Quality of approach to System Upgrades  /  Weighting:  50
Quality criterion  -  Name:  Quality of Guidance and Training  /  Weighting:  50
Quality criterion  -  Name:  Development / Enhancements  /  Weighting:  100
Cost criterion  -  Name:  Cost  /  Weighting:  300
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2018/S 203-462561

Section V: Award of contract

Contract No: 1

Title: Provision of ServiceNow Support

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

18/06/2019
V.2.2)

Information about tenders

Number of tenders received:  1
Number of tenders received by electronic means:  1
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Logicalis Ireland
ie6570959j
62 Heather Road, Sandyford, Dublin 18
Dublin
Dublin
IE
Telephone: +353 878387873
E-mail: davidohagan@ie.logicalis.com
Internet address: https://www.ie.logicalis.com/

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  250000.00  EUR
Total value of the contract/lot:  228000.00  EUR
V.2.5)

Information about subcontracting

The contract is likely to be subcontracted

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court of Ireland
The Four Courts
Dublin
1
IE
Telephone: +353 18886000
E-mail: highcourtcentraloffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie