ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 28/05/2019

External Reference: 2019-214920

TED Reference: 2019/S 104-253168

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Agriculture, Food and the Marine
N/A
Agriculture House
Dublin 2
Kildare Street
IE
Contact person: Tony Mc Garry
Telephone: +353 16072415
E-mail: tony.mcgarry@agriculture.gov.ie
Internet address(es):
Main address: http://www.agriculture.gov.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/307

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of a Managed Service for Telephonist Services
Reference number:  TEDB8-IRL/2019-212926
II.1.2)

Main CPV code

64214200  -  Telephone switchboard services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated Service Delivery Manager on the Service Provider’s own staff who should not be directly involved carrying out the day-to-day call handling function.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  740000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

64214200  -  Telephone switchboard services
II.2.4)

Description of the procurement

The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated Service Delivery Manager on the Service Provider’s own staff who should not be directly involved carrying out the day-to-day call handling function.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality and Technical Merit  /  Weighting:  300
Price  -  Weighting:  700
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 039-088139
IV.2.9)

Information about termination of call for competition in the form of a prior information notice

The contracting authority will not award any further contracts based on the above prior information notice

Section V: Award of contract

Contract No: 1

Title: Provision of a Managed Service for Telephonist Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/05/2019
V.2.2)

Information about tenders

Number of tenders received:  1
Number of tenders received by electronic means:  1
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Accent Facilities Solutions
N/A
The Novum Building
Dublin 17
Clonshaugh Industria
IE
Telephone: +353 019072800
E-mail: david.king@accentsolutions.ie
Internet address: http://www.accentsolutions.ie

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  740000.00  EUR
Total value of the contract/lot:  560040.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court of Ireland
Dublin
IE