II.1)
Scope of the procurement
Customer Relationship Management System (CRM) with Support and Maintenance
Reference number:
ENQEIR667
48445000
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Customer Relation Management software package
Services
II.1.4)
Short description
The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer Relationship Management System (CRM) together with Support and Maintenance. The PQQ attached provides a detailed description of the scope of requirements for the CRM and Support and Maintenance we wish to procure. It also provides information about the selection procedure being used to qualify Candidates.
The Framework Agreement period will be for an initial duration of four years with the option to extend annually for up to an additional four years, subject always to the satisfactory performance of the supplier. EirGrid envisages this project being a solution which will evolve over time and therefore intends awarding a contract with a potential maximum relationship of 20 years including options for renewal at various stages over the life of the arrangement.